Branch Manager in Training - DC Metro Area

About the Role

The Branch Manager is responsible for leading the daily operations of a retail location, accomplishing a variety of operational goals encompassing sales, marketing, staffing, inventory control, and customer relations.

Responsibilities

• Manage ~30,000sq.ft. warehouse / retail operation in business-to-business sales environment
• Achieve sales targets and ensure accountability with team against established budgets and KPIs
• Develop and train 15-25 team members to ensure consistent processes and procedures while role modeling our Company values
• Plan, evaluate, and optimize operations to be efficient and cost-effective
• Ensure that Company standards and procedures are followed, including management of escalated customer and/or employee complaints, incident reports, and legal actions
• Maintain accurate inventory control and ensure that products or services comply with regulatory and quality standards
• Develop a 4- to 5-week work schedule for the store that is communicated 2 weeks in advance
• Understand and utilize a deep understanding of DISC profiling to build a cohesive and high-performing team
• Support Membership and Gold Membership growth year over year within the local market
• Support the growth and utilization of TRS.com across our customer base
• Create and identify marketing leads and opportunities within the local market that support future growth
• Manage the overall safety and maintenance needs of the building and equipment
• Identify charitable organizations to support within the local market

Physical Requirements

• Work is performed while standing and/or walking, up to and including 9 hours/day
• Requires the ability to communicate effectively using speech, vision, and hearing
• Requires the regular use of hands for simple grasping and fine manipulations
• Requires regular bending, squatting, crawling, climbing, and reaching
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs

Experience

Minimum of 2 years of relevant experience in retail and/or supply chain management overseeing site operations and sales.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Service leadership approach with a demonstrated desire to exceed expectations

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance (Available at HQ Locations Only)
• On-Site Fitness Centers (Available at HQ Locations Only)
• Dog-friendly Offices (Available at HQ Locations Only)