Branch Manager III Boston Franklin St Branch

Rockland Trust is a full-service commercial bank and financial services company committed to helping our neighbors reach their financial goals. Founded in 1907 and headquartered in Massachusetts, we serve individuals, families, and businesses throughout New England with a strong emphasis on personal relationships, local decision-making, and community impact.

About the role

As a Branch Manager at Rockland Trust, you are instrumental in driving branch success and delivering exceptional customer experience. You will build, coach, develop, lead, and motivate a dedicated team of professionals to meet branch goals and objectives. Each day, you will create a positive and motivating team environment, cultivate a customer-centric retail environment, and ensure a positive customer experience by proactively identifying, reporting, and resolving customer issues. You will set and model sales and service standards, shaping the future of our banking operations.

Responsibilities

• Manage and grow existing specialty De Novo locations and establish a strong book of business in new markets where applicable.
• Develop and maintain effective lobby management and customer outreach efforts to enhance the customer experience both in and outside of the branch.
• Select, hire, and motivate staff to consistently deliver value propositions and financial results.
• Regularly meet with employees to ensure they are trained and motivated toward achieving sales and service standards using a needs-based consultative sales approach.
• Conduct employee skills and results coaching to meet or exceed all customer experience, sales, and financial goals.
• Manage a team collaboratively prospecting new businesses while also managing and growing relationships in an existing book of business.
• Foster and nurture a positive climate of teamwork, leading by example to inspire confidence, respect, and loyalty.
• Select and develop quality employees through observational coaching sessions, joint sales calls, defined sales activities, and consultative customer sales tools; track, document, and report sales performance.
• Ensure customers consistently receive a World Class Customer Experience with every branch staff interaction, whether in person, over the phone, or through digital channels.
• Utilize strong and independent outbound calling skills, act as a true advisor to a large existing base of businesses, and network within the community to expand business opportunities.
• Demonstrate and foster a ‘High Tech, High Touch’ environment by promoting technology and self-service channels with new and existing customers.
• Partner with and refer business to all lines of business partners, including Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment.
• Maintain the operational integrity of the bank, ensuring proper controls over all branch operational processes and regulatory requirements.
• Act as an ambassador of the bank by actively promoting it through CRA activities, participating in community events, and becoming an active member of key business non-profit organizations.
• Demonstrate core values and ensure the delivery of core customer promises; respect, promote, and value diversity.
• Assume additional responsibilities as assigned by Senior Management.

Requirements

• College degree in business or finance, or equivalent experience.
• Minimum of 2 years of previous retail banking or retail sales management experience.
• Outstanding verbal and written communication skills with strong leadership ability.
• Strong track record of effectively managing sales, customer experience, and operations of a large and complex Business Focus or Business Hub Location.
• Thorough understanding of the requirements for a successful sales and service organization.
• High level of professionalism and ability to perform ethically in all transactions and interactions.
• Ability to work within normal office requirements, with long periods of standing and continuous customer support.
• Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.
• Ability to successfully complete all required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.

Preferred Qualifications

• Retail Banking experience in a sales environment with strong supervisory experience.
• Recommended $80M or greater in total deposits in an established retail branch (not driven by one large customer relationship).

Benefits

• Competitive compensation with performance-based incentive awards.
• Health Insurance, Dental Insurance, Vision, and Pet Insurance.
• 401K retirement plan with company match.
• Long Term Disability & Life Insurance.
• Child Care Reimbursement.
• Tuition Assistance for graduate and undergraduate programs.
• Award-winning wellness program.
• Paid vacation and holidays.

Pay

Compensation for this role will be based on a variety of factors, including skills, experience, education, and internal equity. The salary range posted reflects the company’s good-faith estimate at the time of posting. Actual compensation may vary. In addition to base salary, certain positions may be eligible for additional compensation, including commissions, incentive awards, or stipends.