Branch Manager - Downtown South Boston

ESSENTIAL JOB FUNCTIONS

• Lead, manage, and develop a branch team of direct reports with low to moderate complexity and risk in retail banking branch
• Drive branch revenue for a branch with low to moderate core deposit and loan balances through consumer and small business relationship development and new customer strategies
• Drive the branch core deposit and loan growth through face to face appointments with customers, outbound calling, and participating on external business development calls with other partners
• Participate in market, civic, government, professional, business, community affairs, associations and groups to prospect and develop new business through community involvement and build the Carter Bank brand
• Demonstrate and provide oversight to assure the effective and consistent application of retail operating model defined behaviors, skills, and tools
• Actively participate in executing the branch’s strategic plan to grow core deposits and loans, fee income
• Oversee branch associate action planning, sets expectations, and assesses performance
• Maintain a high level of employee morale to minimize turnover and maximize customer service satisfaction
• Responsible for ensuring deposit and loan growth to obtain the bank’s growth objectives by promoting the bank’s products and services
• Oversee the quality of consumer and business products sales and servicing
• Effectively identify and submit quality referrals to branch associates, internal partners (mortgage, community banking, treasury services, etc.), and vendor partners (credit card, merchant services, insurance, etc.)
• Oversee the quality of customer service and relationship management actions and decisions
• Consistently deliver exceptional customer experiences
• Assure safety and wellness standards are in place and practiced consistently and effectively
• Responsible for branch operations effectiveness by setting expectations for all branch associates
• Oversee adherence to the bank and regulatory policies and procedures
• Assure systems and facilities are maintained
• Collaborate with internal partners to identify areas of opportunities and areas of improvements
• Effectively respond to issues, errors and complaints
• Consistently demonstrate adaptability and serve in the tradition of care for which CB&T is known, modeling skills and behaviors defined in the retail imperatives
• Responsible for originating consumer and small business lending, for existing and new customers
• Aid customers in identifying appropriate lending and deposit product solutions, completing the deposit opening process, loan application, and closing the loan
• Work with Retail Credit staff to review complicated transactions, structure loans, and loan exceptions
• Review reports outlined in toolkit and cadence relating to production, HR, Branch Operations, Retail Operations, Relationship Management
• Process override approvals for transactions as needed
• Onboard new associates with planning, oversight, and training
• Coach and mentor branch associates

JOB REQUIREMENTS

• High school diploma or equivalence required, associate’s or bachelor’s degree in business, finance, accounting, or equivalent field preferred
• Previous experience in a financial institution or similar professional or retail services industry required
• Successful customer service and sales experience required
• Proven leadership capability in a prior position required
• Successful account/relationship management experience required
• Successful operations experience a plus

KNOWLEDGE/SKILLS REQUIRED

• Excellent customer service and sales skills
• Detailed oriented, must be able to multi-task
• Strong verbal and written communication skills
• Ability to perform effectively in a fast-paced environment
• Strong Leadership skills to manage and supervise associates and lead by example
• Basic skills in Word, Excel, and PowerPoint
• Strong computer skills
• Knowledge of banking products and services
• Advanced math and accounting skills a plus

PHYSICAL AND MENTAL QUALIFICATIONS

• Sitting, standing, walking to the terminal, and occasional stooping
• Requires lifting bags and/or tray of coins and bills periodically
• May require working outside designated branch hours to meet business needs
• Travel with occasional overnight travel required