Branch Manager I, Scottdale

Job Overview

The Branch Manager I participates in a comprehensive retail training program while working toward individual business development and sales objectives. This role is responsible for fostering a high-performing sales and service team, ensuring that each member contributes to the branch’s success through a consultative sales approach.

Qualifications

• Candidate must have one of the following:
• A Bachelor’s Degree with three years of solid management experience in a retail environment including managing a staff, coaching, and meeting sales goals.
• A High School Diploma/GED with seven years of solid management experience in a retail environment including managing a staff, coaching, and meeting sales goals.
• A High School Diploma/GED with three years of retail banking experience as a Branch Manager.
• Retail Banking and business development experience preferred.

Principal Activities and Duties

• Deliver exceptional service in alignment with the Bank’s Mission, Vision, and Values.
• Contribute directly to customer growth and retention by utilizing proactive strategies to develop business opportunities and deepen customer relationships.
• Actively support customer engagement by adhering to the Bank’s service behaviors.
• Oversee the team’s service behaviors efforts, promote products and services, and conduct call nights to follow up on leads.
• Foster a customer service-oriented team culture, where each member contributes to relationship building and operational integrity.
• Conduct daily team huddles, monthly team meetings, and individual coaching sessions to provide performance feedback.
• Represent the Bank professionally within the community, actively sourcing new relationships through involvement in local businesses, organizations, and charitable events.
• Consistently achieve all established customer service goals and targets.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics.