Branch Manager I, II or III (Sat Required) - West Cary Street

About the role

The branch leader has responsibility for managing all aspects of the assigned branch. Responsibilities include driving branch performance through leading, coaching and managing; and business development. Small business expertise and development are critical to Truist’s purpose of inspiring and building better lives and communities. The role ensures compliance with internal controls, operational procedures and risk management policies, and manages human capital including interviewing, selection, hiring, conducting performance reviews, disciplinary actions, and workforce management scheduling. The branch leader may be cross‑trained to assist with teller transactions as needed.

Responsibilities

• Promote positive public image in the community and instill the Purpose, Mission and Values in the team and in support of the Truist culture.
• Drive the business development of the branch to deliver both strong team performance and strong individual performance through personal productivity, in the areas of Truist strategy including but not limited to Small Business, Mass Affluent, Community Heroes, and Integrated Relationship Management (IRM) partnership.
• Drive branch revenue through Small Business development and new client strategies.
• Drive the growth of Small Business expertise through branch routines of face‑to‑face appointments with clients, outbound calling, and prospecting, as well as the growth of Mass Affluent through face‑to‑face appointments and outbound calling.
• Participate, as reviewed and approved in the market, in civic, government, professional, business, community affairs, associations and groups to prospect and develop new business through community involvement and building the Truist Brand.
• Responsible for successfully executing on the branch engagement routines by leading, growing, coaching and motivating teammates to fulfill the Purpose, Mission and Values for client’s financial success and team empowerment.
• Partner with Integrated Relationship Management (IRM) and Operations partners.
• Partner with the area operations officer to ensure compliance with bank procedures, internal controls, risk management and the Truist Code of Ethics, and ensure that all required training is successfully completed by the entire team.
• Proactively collaborate with all IRM and key line of business partners to lead and promote One Team culture within the branch through One Team/Business Partnerships.
• Responsible for human capital decisions including interviewing, selection, hiring, workforce scheduling, development planning, annual performance reviews, ratings, and performance counseling including disciplinary actions for all members of the branch team.

Requirements

• Bachelor’s degree or equivalent education and related training or experience.
• Two years of financial services and consumer/small business expertise or equivalent experience and/or performance.
• One year of previous branch leadership or management experience.
• Strong interpersonal, sales relationship and prioritization skills.
• Strong written and