Branch Manager (Full Time), Cincinnati, OH

About the role

The Branch Manager is based in Cincinnati, OH and is responsible for all sales, facility, and operational activity at the branch.

Responsibilities

• Managing end-to-end branch operations and sales initiatives, providing hands-on leadership for a 2-4-person team.
• Driving sales growth, customer acquisition and retention through personalized relationship management.
• Cultivating long-term client loyalty by consistently delivering a high-level customer service experience.
• Champion customer engagement through all day-to-day sales procedures to include assisting customers by phone, email and in person (counter sales), order processing/returns, pricing/availability requests, quote/bid generation, non-stock quotes, technical/vendor support and more.
• Create a proficient partnership with the Outside Sales Representative to pursue selling opportunities.
• Develop, maintain and leverage relationships with our manufacturer/vendor representatives within the territory.
• Ensure accurate warehouse and fulfillment operations to include all shipping, receiving, stocking and picking/packing orders.
• Hire, on-board and train staff members.

Requirements

• Must have Management experience with a track record of driving success through decisive, organized leadership and the ability to prioritize high-impact tasks in fast-paced environment.
• Experienced in strategic Account Development with a focus on driving sales through personalized relationship management.
• An adaptive leader dedicated to driving sales and operational success through active, hands-on involvement.
• Strong verbal and interpersonal communication skills.
• 5+ years of extensive Customer Service experience (distribution industry preferred).
• Proficient in a wide range of modern enterprise technologies, with a strong aptitude for quick technical adoption.
• Door Hardware, Locksmith or Access Control experience preferred.
• Distribution/wholesale knowledge a plus.

Qualifications

All qualified applicants that apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer.