VP, Branch Manager - Berkeley (Full-time)

About the role

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees’ experience.

The Branch Manager II is a dynamic role, responsible for the growth of consumer and business customer relationships and the administration and daily operation of multiple retail branch offices (two or more) or a single branch with a qualifying deposit base and FTE count. This includes but is not limited to: operations and risk management (ensuring adherence to internal controls), lending, product sales, customer service, performance management, and security and safety in accordance with the Bank’s objectives. The Branch Manager II provides leadership to the branches team members, which will result in attainment of the branches objectives and goals and employee development. Such objectives include maintaining, expanding, and developing internal and external customer relationships, individual account profitability, relationship profitability, deposit growth, retail, small business and commercial loan growth, non-traditional product sales, and the cross-selling of other financial products and services.

Responsibilities

• Achieve all assigned goals.
• Monitor all sales related goals for all branch team members and provide coaching as needed in the area of sales skills, recognizing opportunities while dealing with customers and prospective customers.
• Conduct a minimum of one weekly team huddle and one weekly team meeting focused on sales activities and results.
• Manage and perform external sales calling program.
• Provide positive leadership, mentorship and inspire all branch team members to reach their full potential.
• Participate in professional leadership development courses and product/service training to ensure skills are maintained and strengthened.
• Responsible for the quality of service provided by branch team members; ensuring exceptional customer service is consistently delivered and exceeds expectations. Validation via customer satisfaction surveys.