Branch Manager (Burtonsville Branch)

Accountabilities

• Deliver strong individual and team sales/referral performance in deposits, loans, investments and other product lines
• Provide excellent client experience through needs-based conversations
• Direct, lead and coach superior sales and service behaviors and activities by the entire team, leveraging the Sales & Service Playbook
• Drive business development of the branch to deliver both strong team performance and strong individual performance through personal productivity in the areas of small business, mass affluent, Workplace Solutions, and line of business partnerships
• Develop and execute plans in order to meet/exceed branch sales goals while maintaining an operationally efficient and compliant branch
• Conduct sales efforts, as required, to bring in new primary relationships, while also maintaining and expanding existing personal and business banking relationships
• Maximize sales and client satisfaction while minimizing operating losses by executing the tactics and strategies outlined for the branch
• Execute sales outreach strategies including outbound calling utilizing available leads
• Review performance results via analytics dashboards and other sources to assess performance and make necessary adjustments in team initiatives, teammate coaching, etc.
• Successfully execute Performance Leadership routines, coaching teammates, and utilizing formal observations and branch performance metrics in order to manage and measure branch success
• Develop and maintain relationships with existing small business and mass affluent clients to continually retain/deepen those relationships, earn referrals, and achieve goals
• Promote and represent the bank through community involvement during and after business hours

Qualifications

• Bachelor’s Degree or equivalent work experience required
• Five or more years retail banking experience required
• Previous lending experience required
• Three or more years of management experience in a sales environment preferred
• Possess or be able to obtain NMLS registration