Branch Manager

Key Responsibilities

• Lead all branch operations (Parts and Service) with a focus on safety, customer satisfaction, employee engagement, and profitability
• Manage, coach, and develop Parts and Service team members, including performance management and employee development
• Ensure efficient scheduling, workflow management, and delivery of high-quality service to customers
• Build and maintain strong customer relationships while resolving escalated service and operational concerns
• Oversee parts operations, inventory processes, shipping, receiving, and customer support activities
• Partner with Sales, Rental, Parts, and Service teams to drive business results and enhance the customer experience
• Develop and implement strategic initiatives that align with ICM’s business objectives and customer support goals
• Identify and implement process improvements that increase operational efficiency and branch performance
• Maintain a clean, safe, and professional facility that reflects ICM's standards and values

Requirements

• 4-year college degree (preferred but not required)
• 7+ years of direct managerial and team building skills experience
• Demonstrated ability as a self-starter, motivated, and results driven to act independently and with minimal direction
• Ability to think critically to solve problems in a complex work environment with urgency and agility
• Strong interpersonal communication, organizational, and time management skills
• Financial literacy and business acumen
• Proficient in Windows, Microsoft applications, and related business systems

Qualifications

ICM Solutions is a fast-growing company with big ambitions—to be the best crushing, underground mining rebuild, and white paving dealer in North America. Our strong, people-focused culture values your contributions and recognizes your hard work.

Benefits

Competitive benefits: PTO, paid sick time, medical/dental/vision/life insurance, 401(k) with company match, and more.