Branch Manager

Responsibilities

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a commercial-oriented branch location.
• PARTNERS Closely with Business Banker in branch to grow existing Business Banking client relationships and prospect new ones as opportunities arise.
• WORKS Closely with Middle office to successfully fulfill needs of Business Banking and Middle Market clientele.
• COACHES AND DEVELOPS BRANCH TEAM MEMBERS to achieve sales targets, meet service goals, and strengthen individual capabilities.
• OBSERVES SALES ENGAGEMENTS to ensure high quality customer consultations and effective lead management through Salesforce.
• MANAGES ALL STAFFING FUNCTIONS, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• LEADS AND ENCOURAGES IDENTIFICATION, ESCALATION, AND RESOLUTION OF POTENTIAL RISKS.
• FOSTERS A POSITIVE AND HIGH-PERFORMING BRANCH ENVIRONMENT that promotes Valley's culture and drives strong associate engagement.
• DEVELOPS AND LEVERAGE MARKET INTELLIGENCE, COMMUNICATING STRATEGIC DIRECTION AND PRODUCT FOCUS while building individualized sales strategies to increase market share and deepen customer relationships.

Requirements

• High School diploma or GED equivalent and minimum of 3 years related managerial experience with knowledge of branch operations and demonstrated sales - customer service skills.