Branch Manager - Bobcat of Reading

About the role

The Branch Manager leads and manages the day-to-day operations of an assigned branch, focusing on service, parts, rental, and sales support. Key responsibilities include recruiting, training, and managing team members, ensuring customer satisfaction, and maintaining operational efficiency.

Responsibilities

• Lead and manage the branch team to achieve sales, profitability, and operational objectives in alignment with company standards and procedures
• Recruit, interview, evaluate, and hire team members as needed to support branch operations
• Conduct regular performance reviews and compensation evaluations; recommend adjustments when appropriate
• Address performance or conduct issues through coaching, mentoring, performance improvement plans, or disciplinary action when required
• Direct daily branch operations to ensure exceptional customer service, asset protection, procedural compliance, and profitability across service, parts, rental, and sales support functions
• Train team members and hold them accountable for completing assigned responsibilities
• Maintain the overall appearance, cleanliness, and organization of the showroom, service shop, yard, parts department, parking areas, and displays
• Oversee inventory control for new, used, rental, and parts inventory, including cycle counts, audits, and display standards
• Ensure compliance with all safety policies and programs as established by the Safety and Compliance Manager
• Operate the branch in a manner that maximizes support for the sales department
• Ensure accurate and timely invoicing, including transportation, cleaning, fuel, rental damages, damage waivers, and applicable fees
• Oversee parts transfers and equipment traffic tickets
• Support cross-functional coordination between service, rental, and sales to ensure proper scheduling and operational alignment
• Review accounts receivable balances and initiate corrective action as necessary
• Maintain open communication with department directors regarding branch performance, challenges, and opportunities
• Ensure adherence to all business system processes and standard operating procedures (SOPs)
• Hold team members accountable for policies and procedures, escalating issues to the Regional Director when appropriate
• Verify inventory is received, documented, and reported in accordance with SOPs
• Review and analyze branch P&L statements to identify trends, risks, and improvement opportunities

Requirements

• High school diploma required, Bachelor’s degree in Business, Sales, or a related field preferred, or equivalent work experience
• Valid driver’s license required
• Minimum of two (2) years of experience in agricultural or construction equipment retail preferred
• DOT Medical Card preferred
• Proficiency with Microsoft Word, Excel, and PowerPoint
• Able to run reports and queries within dealership business systems (IntelliDealer experience a plus)
• Efficient and responsible use of email and time-management systems (e.g., Outlook)
• Familiarity with OEM information systems preferred

Qualifications

• High school diploma required, Bachelor’s degree in Business, Sales, or a related field preferred, or equivalent work experience
• Valid driver’s license required
• Minimum of two (2) years of experience in agricultural or construction equipment retail preferred
• DOT Medical Card preferred
• Proficiency with Microsoft Word, Excel, and PowerPoint
• Able to run reports and queries within dealership business systems (IntelliDealer experience a plus)
• Efficient and responsible use of email and time-management systems (e.g., Outlook)
• Familiarity with OEM information systems preferred

Skills

• Leadership skills
• Customer service skills
• Inventory management
• Financial management
• Team management
• Equipment knowledge

Benefits

Crownstone Equipment offers comprehensive medical benefits, dental, vision, life, and disability insurance, a 401(k) retirement plan with company match, paid holidays, paid time off, an Employee Assistance Program (EAP), exclusive employee discounts, and access to year-round employee merchandise store. The company also provides a supportive, team-oriented workplace culture.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and typically includes a mix of office and fieldwork.