Branch Manager

Responsibilities

• Accountable for leading and managing all aspects of branch performance, including sales growth, profitability, customer experience, operational integrity, and team coaching and development.
• Ensures exceptional service delivery to all clients within a commercial-oriented branch location.
• PARTNERS Closely with Business Banker in branch to grow existing Business Banking client relationships and prospect new ones as opportunities arise.
• WORKS Closely with Middle office to successfully fulfill needs of Business Banking and Middle Market clientele.
• COACHES AND DEVELOPS BRANCH TEAM MEMBERS to achieve sales targets, meet service goals, and strengthen individual capabilities.
• Observes sales engagements to ensure high quality customer consultations and effective lead management through Salesforce.
• MANAGES ALL STAFFING FUNCTIONS, including recruiting, interviewing, selecting, onboarding, performance evaluations, coaching, and addressing performance or conduct issues in accordance with company policy.
• LEADS AND ENCOURAGES IDENTIFICATION, ESCALATION, AND RESOLUTION OF POTENTIAL RISKS.
• FOSTERS A POSITIVE AND HIGH-PERFORMING BRANCH ENVIRONMENT that promotes Valley's culture and drives strong associate engagement.
• DEVELOPS AND LEVERAGE MARKET INTELLIGENCE, COMMUNICATING STRATEGIC DIRECTION AND PRODUCT FOCUS while building individualized sales strategies to increase market share and deepen customer relationships.

Requirements

• Ability to prioritize, organize, delegate, and execute.
• MUST HAVE EXCELLENT VERBAL, WRITTEN AND INTERPERSONAL COMMUNICATION SKILLS.
• Strong understanding of commercial banking in order to grow and serve relationships.
• DEEP KNOWLEDGE OF ACCOUNT OFFERINGS, TREASURY SERVICES, ONLINE BANKING, LENDING AND OTHER COMMERCIAL RELATED PRODUCTS.
• ABILITY TO PRESENT A CONFIDENT AND PROFESSIONAL Demeanor to establish trust and convey knowledge to the customer and resolve complex customer issues.
• ENTHUSIASTIC INDIVIDUAL WHO CAN LISTEN TO CUSTOMER CONCERNS AND OFFER UNIQUE AND INNOVATIVE SOLUTIONS, WEIGHING CUSTOMER SATISFACTION WITH BANK EXPOSURE TO LOSS OR FRAUD.
• PROFICIENT COMPUTER SKILLS.
• MUST BE SELF-DRIVEN WITH A POSITIVE OUTLOOK AND CAN DEMONSTRATE CONFIDENCE, TACT, PATIENCE, AND DIPLOMACY WHILE DEALING WITH CUSTOMERS.