Branch Manager

About the role

Performs a broad variety of customer service, sales, and lending activities in order to promote branch growth. Responsible for assisting with mentoring, developing, and supervising all branch employees. Actively participates in achieving sales and service goals and in maintaining operational excellence.

Responsibilities

• Secures and strengthens customer relationships including outbound calls, customer profiling activities and a review of customer needs.
• Supports the consumer and small business loan process.
• Overall management, growth and profitability of branch.
• Cross-trained on all functions within the branch.
• Overall day-to-day management of facility, staff and operations of the branch.
• Uses reports and resources as tools to maximize results for branch and staff.
• Maximizes branch revenues, sales, customer satisfaction including CSP (Customer Service Profiles) scores while minimizing operating losses.
• Communicates and monitors goals to staff on a consistent basis.
• Aids in creation of and maintaining branch business plan.
• Proactively participates in business development efforts to grow the branch.
• Updates and monitors sales activities using 360 View.
• Develops and maintains a diversified loan and deposit portfolio based on current campaign focus.
• Participates in hiring, on-boarding, disciplining, and rewarding staff; responsible for managing performance of all branch employees; coaches employees for optimal performance.
• Communicates and maintains good public relations.
• Implements controls to protect the bank in accordance with policies and procedures.
• Serves as chief communicator on all topics pertaining to and for branch staff.
• Interviews consumer loan applicants (including real-estate loans) and requests specified information for loan applications.
• Recommends and outlines loan terms.
• NMLS # initial registration and annual renewal is required for this role. This process includes fingerprinting and background checks.

Requirements

• High school diploma or equivalent required; Bachelor’s degree preferred.
• Minimum 3 years banking experience.
• Consumer/Residential lending experience.
• Supervisory experience.
• Good interpersonal communication and supervisory skills.
• Thorough knowledge of Consumer and Small Business Lending Operations, Teller and CSR functions, bank products and services.
• Proficient in Microsoft Office programs.
• Strong verbal and written communication skills.
• Ability to adapt to change.
• Background in financial operating policies and procedures, banking regulations (state and federal), employee development and public relations preferred.
• Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

Conditions of Employment

• Must be able to pass a criminal background & credit check.

Work Environment

• Location in United Footprint.
• This is a full-time position, generally Monday-Friday, that requires schedule flexibility to work evenings and weekends as needed.
• This position requires up to 25% travel.