Branch Manager

About the role

This role is responsible for directing the operations of the branch location to ensure all bank and regulatory policies and procedures are followed, clients receive prompt and courteous service, and products and services offered meet the needs of the client base.

Responsibilities

• Perform all essential responsibilities and tasks of all Universal Banker levels proficiently.
• Drive all aspects of the sales and service processes.
• Set goals for the staff and ensure accountability for their sales and referral performance.
• Plan and facilitate weekly huddles to discuss results, product promotions, etc.
• Foster and promote exceptional client service based upon guidelines set in the Branch Service Level Agreement.
• Proactively manage the new account opening lean process.
• Maintain thorough product knowledge of all personal banking products and services.
• Provide staff training to include product knowledge, sales, referrals, client service, and policy and procedure.
• Conduct interviews, hire new staff, and provide employee orientation.
• Periodically participates in the bank's business development activities, presents the bank in industry and professional associations, community organizations, local business groups, etc., and promotes the bank's favorable image.
• Ability to perform all other duties as assigned.
• Directly supervises assigned employees and performs administrative duties associated with staff management (e.g., trains employees, delegates work and ensures the completion of same, prepares and publishes work schedule, reviews and approves timesheets, coaches and counsels employees, prepares performance evaluations and conducts evaluation meetings, conducts staff meetings, makes salary and promotional recommendations, participates in recruitment, interview, and hiring process, administers progressive discipline, takes action regarding departmental activities and staff, approves/disapproves requests for leave time, notifies employees of mandatory training and bank meetings).

Requirements

• Preferred Education and experience: Bachelor's degree (B. A.) from four-year college or university preferred; or three to four years related experience and/or training; or equivalent combination of education and experience.
• Location: Treynor, IA

Skills

• Ability to perform all other duties as assigned.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to effectively present information and respond to questions from employees of company and the general public.
• Must possess good communication skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to operate the following: telephone, personal computer, printer, copy machine, fax machine.
• Working knowledge of word processing, spreadsheet, and database software programs.
• Advanced PC knowledge beneficial.

Benefits

• To effectively perform the job, must have reliable transportation to travel to and from work and other work-related events, meetings, interactions with clients, etc.

Pay

N/A

Schedule

N/A