Branch Manager

WHO We Are

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers to building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice!

Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth.

Since our founding, we’ve constantly sought new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.

Branch Manager Responsibilities

• Leading branch outreach and business development efforts and assisting/coaching other branch staff to contribute effectively.
• Achieving branch goals, including member, deposit and lending growth and other goals as agreed.
• Effectively hiring and managing branch staff, with a focus on staff training and development.
• Fully understanding all branch operations, effectively coaching staff and filling in when necessary.
• Ensuring adherence to operating policies and procedures and that branch operations deliver excellent operational metrics and member service.
• Build and manage a local Branch Advisory Board.

Qualifications

• Spanish fluency REQUIRED, verbal/written
• Bachelor’s degree or five years of Management experience OR equivalent combination of education/experience
• Experience involving customer service, selling, business development and/or operations; banking or credit union experience strongly preferred but not required
• Prior credit/lending experience strongly preferred
• Strong communication skills, verbal and written – including good listening skills
• Strong computer skills and aptitude; banking, credit union or EFT transactions knowledge; and Microsoft Office (Word, Excel, and PowerPoint) suite preferred

Compensation

Compensation Range: $68,500 - $102,800

Note: Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.