Branch Manager

About the role

The Branch Operations Officer is responsible for overseeing the day-to-day operations functions of the branch, ensuring compliance with banking regulations, internal policies, and operations standards. This role supports branch leadership by managing operational risk, supervising staff, improving efficiency, responsible for deposit growth, and delivering consistent, high-quality customer service.

Essential Responsibilities

• Champion Enterprise Values: Lead with and model SSB&T’s core values, embedding them into data strategy, governance, and team culture.
• Oversee daily branch operations to ensure accuracy, efficiency, and compliance
• Ensure adherence to bank policies, procedures, and regulatory requirements (including audit readiness)
• Manage branch cash controls, vault operations, dual control procedures, and transactional accuracy
• Actively grow deposit growth
• Ensure security and safety-related functions
• Supervise and support operations staff, including tellers and universal bankers
• Provide training, coaching, and performance feedback related to operational standards
• Identify operational risk and implement corrective action as needed
• Serve as the primary point of contact for operations audits, exams, and internal reviews
• Monitor operational metrics and recommend process improvements
• Support branch leadership with scheduling, coverage planning, and workflow optimization
• Aid in cross-training and staff development initiatives
• Handle escalated operational or customer service issues professionally and efficiently
• Ensure a strong customer service while maintaining operational integrity

Candidate Requirements

• High school diploma or equivalent
• 2 + years of managerial/leadership experience
• Strong organizational skills
• Excellent interpersonal, written, and verbal communication skills
• Ability to communicate effectively
• Proficient in Microsoft Office 360
• Ability to adapt to growing business needs and structural changes

Candidate Preferred Qualifications

• 3 + years of banking, financial services, or credit union experience
• Bachelor’s degree in business, Finance, or related field
• Prior experience as an Operations Officer, Lead Teller, or Assistant Branch Manager
• Experience supporting audits, exams, or regulatory reviews
• Familiarity with universal banking models and cross-functional branch staffing
• Strong coaching, mentoring, and team development experience