Branch Manager

About the role

Lead the whole branch, not just a piece of it.

Responsibilities

• Lead day-to-day operations across both divisions — mitigation and reconstruction — with full accountability for how the branch performs
• Lead a team of 40–50: mitigation techs, PMs, estimators, and office staff — and build the managers underneath you
• Keep our 24/7 emergency response sharp and our mitigation files closed in 30 days
• Run a reconstruction backlog with real WIP discipline — no jobs dying at 90% complete
• Own the relationships that feed the branch: adjusters, agents, plumbers, property managers, TPA programs
• Set the standard on safety, documentation, and estimating integrity — we win by doing it right, not by padding scopes

Requirements

• You've spent 5+ years in restoration or insurance repair and at least 3 running a branch, division, or team of your own
• You know Xactimate, you know what a TPA scorecard is, and you've fought (politely) with a carrier over a supplement
• You can read a WIP report and immediately know which three jobs are lying to you
• You've hired, trained, and kept technicians in a labor market that's trying to steal them
• You're comfortable being the person the phone finds at 2 a.m. when a CAT event hits

Qualifications

We are looking for someone who is passionate about service and has a proven track record of success in the restoration industry. This includes experience in managing teams, dealing with insurance carriers, and maintaining high standards of quality and safety.

Skills

• Strong leadership and management skills
• Experience with Xactimate and TPA scorecards
• Excellent communication and interpersonal skills
• Ability to manage multiple projects simultaneously
• Proven ability to hire, train, and retain a team

Benefits

• Company vehicle or allowance, phone, laptop
• Medical, dental, vision, 401(k) with match, PTO and paid holidays
• A branch with real momentum and an ownership group that wants a partner, not a caretaker

Pay

Competitive salary

Schedule

Not specified

ServiceMaster of Salem

We specialize in restoration services that include water, fire/smoke, odor removal, mold, trauma, and vandalism. Our mission is to not only provide you with the best services available, but give you a Restored Peace of Mind® that we will do everything possible to return your home or business to pre-loss condition.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.