Branch Manager

About the role

The Branch Manager is responsible for the overall performance of the branch. Managers will be focused on leading team members, managing the branch P&L, driving new loan growth, managing current loan portfolio, marketing, maintenance of current business partnerships, and development of new strategic business partners.

Responsibilities

• Maintains branch operations solvency by the control of assets, proper credit extension, and proper follow-up and counseling of past-due customers.
• Creates and maintains customer relationships through delivering exceptional service.
• Assigns duties to employees and frequently examines their work for accuracy, neatness, timeliness and maintaining efficiency by training employees and adjusting errors.
• Trains and develops employees with regard to current and new branch operations, company policies, procedures, and laws governing the consumer finance business.
• Works with Recruiting and District Supervisors to address branch staffing needs.
• Cultivates new relationships with local retail businesses. Partners with Account Managers to maintain strong relationships with current retail businesses, handle complaints and trains business partners in company policies and procedures.
• Approves and closes loans, as necessary.
• Works with past-due customers by developing a plan for resolution.
• Delegates all collection activity on a daily basis and follows up to ensure completion.
• Processes insurance claims for customers. Maintains proper insurance claims records and reports.
• Telephones and sends collection material to past-due customers, as needed.
• Accepts and posts payments.
• Processes and reviews loan documentation.
• Answers telephone, as needed.
• Completes month-end reporting.
• Approves branch expenses.
• Signs checks for branch expenses, loans and money remittances.
• Approves all supply requisitions.
• Verifies cash by balancing cash drawers and maintaining cash count record.

Requirements

• High School Diploma or Equivalent
• 2 years of management experience or completion of required Management Trainee program.
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage.
• Must pass drug screen, criminal and credit background checks.
• 1+ years of Consumer Finance experience.
• College degree a plus.
• Willingness to relocate for career advancement.
• Demonstrated passion for customer service.
• Excellent written and verbal communication skills.
• Customer service minded with a personality that relates well with a broad spectrum of people, including external customers, branch colleagues, and corporate co-workers.
• Thrives in a pay for performance atmosphere.
• Proven ability to multi-task.
• High degree of integrity.
• Confidence.
• Sales mentality.
• Adaptable to an ever changing environment.
• Desire for career advancement.
• Problem solving skills.
• Empowers others.
• Emotional Intelligence.
• Conflict Management skills.

Qualifications

• High School Diploma or Equivalent
• 2 years of management experience or completion of required Management Trainee program.
• Valid Driver’s License and access to a dependable automobile with liability insurance coverage.
• Must pass drug screen, criminal and credit background checks.
• 1+ years of Consumer Finance experience.
• College degree a plus.
• Willingness to relocate for career advancement.

Skills

• Customer Service
• Leadership
• Financial Management
• Communication
• Teamwork
• Problem Solving
• Customer Relationship Management
• Training and Development
• Marketing
• Collection Management
• Insurance Claims Processing
• Loan Documentation
• Administrative Duties

Benefits

• Competitive Pay
• Monthly Bonus
• Promotion Opportunities
• Medical, Dental, Vision and 401(k) Benefits

Pay

Competitive pay is offered based on experience and qualifications.

Schedule

This position typically works more than 40+ hours each week; Monday through Friday with some Saturdays and overtime required. This position is considered exempt for purposes of federal wage-hour law, which means that it is not eligible for overtime pay.