Branch Manager

About the role

Responsible for the administration and efficient daily operation of the branch office, including safety, sales, rentals, operations, customer service, and staff development in accordance with Rain for Rent’s objectives. Develops new business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation; achieves individual and branch sales goals through sales and retention of account relationships.

Responsibilities

• Develops and implements sales and marketing strategies and programs to achieve financial goals.
• Builds, trains, and develops the Branch staff ensuring their success.
• Reviews all sales and monthly income statements to reduce unnecessary operating costs and increase profits.
• Expands revenues at existing accounts by lateral selling.
• Executes a sales and operational plan to achieve increase in market share for the company's products and services in assigned territory.
• Maintains safety, operational, profit, and sales objectives in assigned territory.
• Stewardship of assets including fleet, equipment, property, and accounts receivable.
• Supervises all branch operations to ensure compliance with Company policies and procedures, including: safety, administration, personnel, inventory, financial, sales and marketing.
• Achieves targeted profits by understanding/analyzing sales and monthly income statements to implement corrective action that eliminates unnecessary operating costs and/or improves margins and profits.
• Resolves issues, takes corrective actions, and has direct involvement with key collection accounts.
• Promotes a positive company image by promptly addressing customer concerns, maintaining a clean and orderly facility, and participating in industry-related organizations.
• Represent the Company honestly and fairly with regard to maintaining good public relations with all customers, competitors, and vendors.
• Meet or exceed annual budgeted revenue for rentals, sales, hauling, labor, and all product line revenues.
• Expand revenues at existing accounts by lateral selling.
• Execute a sales and operational plan to achieve increase in market share for the company's products and services in assigned territory.
• Meet or exceed safety, operational, profit, and sales objectives in assigned territory.
• Manage all branch operations to ensure compliance with Company policies and procedures, including: safety, administration, personnel, inventory, financial, sales and marketing.
• Achieve targeted profits by understanding/analyzing sales and monthly income statements to implement corrective action that eliminates unnecessary operating costs and/or improves margins and profits.
• Implement operational procedures/policies to achieve cost recovery, return on rental and other performance metrics.
• Review open contracts and receivables, and rental and resale inventory reports.
• Resolve issues, take corrective actions, and have direct involvement with key collection accounts.
• Promote a positive company image by promptly addressing customer complaints and maintaining a clean, neat, and orderly facility for presenting Rain for Rent products and services to customers.
• Participate in credit decisions by providing local customer knowledge to credit management.
• Actively participate in Trade Associations as a director, officer, or committee member.
• Follow up and report results of all bids and marketing leads.
• Execute Sales Plan, including: Brown Bags, Tow & Shows, and referrals.
• Aggressively follow up on leads, prospects, bids, and attend regular Sales Meetings at a bi-monthly minimum.
• Manage each Sales Rep's individual Sales Plan to meet/exceed full product line representation.
• Ride with Sales Reps and actively participate in Brown Bags, Tow & Shows, and Sales Calls to ensure quality of presentations.
• Promote full-service solutions including design, installation, service, and operation.
• Actively refer and communicate business opportunities to other branches and regions in a timely and documented manner.
• Participate in annual budget process.
• Promote cooperation and good communication with all Branch and Corporate personnel.
• Be an active participant in the Company's Safety Culture.
• Know and practice Company's Value Proposition.

  Qualifications

  • Proven track record of managing all Branch operations including Safety, Sales, Order Fulfillment, Product Delivery, and Customer Service.
  • Ability to build, train, and develop the Branch staff ensuring their success.
  • Experience in developing and implementing sales and marketing strategies and programs to achieve financial goals.
  • Strong leadership skills to motivate and lead a team.
  • Excellent customer relations and interpersonal skills.
  • Ability to manage and supervise day-to-day operations.
  • Knowledge of safety regulations and environmental standards.
  • Understanding of financial management and profitability.
  • Effective communication and problem-solving skills.
  • Ability to manage and maintain a clean and orderly facility.
  • Experience in promoting a positive company image.
  • Ability to execute a sales and operational plan to achieve increase in market share.
  • Experience in managing and supervising staff.
  • Knowledge of operational procedures and policies.
  • Experience in analyzing and implementing corrective action to eliminate unnecessary operating costs and improve margins and profits.
  • Experience in resolving issues and taking corrective actions.
  • Experience in managing and maintaining assets including fleet, equipment, property, and accounts receivable.
  • Experience in executing a Sales Plan, including: Brown Bags, Tow & Shows, and referrals.
  • Experience in managing each Sales Rep's individual Sales Plan to meet/exceed full product line representation.
  • Experience in riding with Sales Reps and actively participating in Brown Bags, Tow & Shows, and Sales Calls to ensure quality of presentations.
  • Experience in promoting full-service solutions including design, installation, service, and operation.
  • Experience in actively referring and communicating business opportunities to other branches and regions.
  • Experience in participating in annual budget process.
  • Experience in promoting cooperation and good communication with all Branch and Corporate personnel.
  • Experience in being an active participant in the Company's Safety Culture.
  • Knowledge and practice of Company's Value Proposition.