Branch Manager

About the role

Pro-Serv Food Equipment / Pro-Serv Facility Solutions is a rapidly growing commercial service company providing Refrigeration, HVAC, Cooking Equipment, Plumbing, Hood & Exhaust, and Facility Services throughout the Carolinas. Our mission is to provide fast, professional, high-quality service while building long-term relationships with our customers and team members.

Responsibilities

• Lead daily branch operations and team performance
• Manage technicians, dispatch coordination, and workflow efficiency
• Review work orders daily for accuracy, profitability, deficiencies, notes, and completion
• Aid in technician training, development, and accountability
• Support hiring and onboarding efforts
• Work closely with dispatch, key accounts, and management teams
• Ensure customer issues are handled quickly and professionally
• Maintain branch profitability and operational KPIs
• Aid in estimates, quote follow-up, and customer relationships
• Maintain strong communication between field and office teams
• Enforce company procedures, systems, and operational standards
• Conduct technician ride-alongs and field evaluations
• Help grow branch revenue while maintaining service quality
• Ensure inventory, vehicles, tools, and branch organization are maintained properly

Qualifications

• Previous field service technician experience REQUIRED
• Experience in commercial Refrigeration, HVAC, Cooking Equipment, or Facility Services preferred
• Previous leadership or management experience preferred
• Strong understanding of dispatching and field service operations
• Ability to lead teams while maintaining accountability and professionalism
• Strong communication and organizational skills
• Ability to problem solve under pressure
• Experience reviewing work orders, labor, and profitability
• Valid driver’s license required

Preferred Skills

• Commercial Refrigeration experience
• HVAC or Cooking Equipment experience
• Service management software experience (ServiceTrade preferred)
• Team leadership and coaching experience
• Strong customer relationship skills
• Sales and operational growth mindset

Benefits

• Competitive Salary
• Company Vehicle
• Company Phone & Tablet
• Paid Time Off
• Career Growth Opportunities
• Ledership Development
• Ongoing Training
• Strong Team Environment

Pay

$65,000.00 - $80,000.00 per year