Branch Manager

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have the opportunity to contribute to the company’s success. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.

About the role

As a Branch Manager within PNC's Retail Branch organization, you will be based in Carlisle, PA. This role manages priorities through planning and execution to drive all aspects of branch performance. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Responsibilities

• Drive revenue and customer loyalty through consultative interactions with clients, offering solutions that help them achieve financial well-being.
• Create a differentiated customer experience, making banking easy in an omni-channel environment.
• Lead and influence the agenda of a broad range of ecosystem partners.
• Accountable for risk management and compliance in a complex business environment.
• Build a high-performing team through attraction, onboarding, coaching, and development of branch team members.
• Lead, plan, and execute a branded sales process to achieve sales targets and customer loyalty.
• Grow branch revenue through acquisition and share-of-wallet growth of consumer and business households, and by effectively leading ecosystem partnerships.
• Drive business banking results primarily through business development and community involvement activities.
• Coach team members in consultative selling to drive results and enable customer financial well-being.
• Demonstrate foundational understanding of balance sheet and income statement.
• Lead, coach, and ensure the delivery of a differentiated client experience.
• Coach team to confidently engage with customers in technology-enabled interactions, providing solutions and advice-oriented consultation.
• Lead effective problem resolution, making banking easy for customers.
• Connect all of PNC, delivering a seamless customer experience in an omni-channel environment.
• Drive the employee experience by acquiring and retaining talent through effective onboarding, coaching, and development.
• Make talent development a priority for all branch team members.
• Ensure employees achieve performance and activity expectations through effective and ongoing performance management.
• Model PNC values by cultivating and supporting an inclusive workplace.
• Manage operational, human capital, reputational, and business risk.
• Exercise leadership, authority, and sound decision-making to mitigate sales practice risk.
• Ensure compliance with regulatory guidelines and adherence to established policies and procedures.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for the role. PNC employees are expected to be:

• Customer Focused: Knowledgeable of values and practices that align customer needs and satisfaction as primary considerations in all business decisions, able to leverage that information in creating customized customer solutions.
• Managing Risk: Assessing and effectively managing all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.

As a manager of talent in PNC, you will also be expected to:

• Cultivate diverse teams and inclusive workplaces to expand thinking.
• Live the values by role-modeling transparency and courage.
• Enable change by taking action to drive innovation that will transform the business.
• Achieve results by taking personal ownership, empowering and trusting others in decision-making.
• Develop the best by raising the bar with every talent decision and guiding the achievement of all employees and customers.

Qualifications

• Typically 5+ years of related experience, with at least 2 years of previous supervisory experience.
• No university/college degree required, but a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
• Preferred skills: Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented.
• Preferred competencies: Branch Banking Services, Delegation, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management.

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. This position requires the ability to serve as a Notary Public in the applicable state.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:

• Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• A robust wellness program with financial incentives.
• Paid time off, including:
• Maternity and/or parental leave.
• Up to 11 paid holidays each year.
• 9 occasional absence days each year, unless otherwise required by law.
• Between 15 to 25 vacation days each year, depending on career level and years of service.

Benefits for full-time and part-time employees can be explored at pncthrive.com.