Branch Manager

Position Overview

As a Branch Manager within PNC's Retail Branch organization, you will be based in Virginia Beach, VA. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Responsibilities

• Lead all aspects of branch performance
• Drive revenue and customer loyalty through consultative interactions with clients and solutions that help them achieve financial well being
• Create a differentiated customer experience, making banking easy in an omni channel environment
• Collaborate with a broad range of eco-system partners
• Manage risk and compliance
• Build a high performing team through the attraction, on-boarding, coaching and development of branch team members
• Utilize a branded sales process to achieve sales targets and customer loyalty
• Grow branch revenue through the acquisition and share-of-wallet growth of consumer and business households and through collaboration with eco-system partners
• Drive business banking results primarily through business development and community involvement activities
• Coach to consultative selling to drive results and enable customer financial well-being
• Manage and coach to the delivery of a differentiated client experience
• Coach team to confidently engage with customers in technology enabled interactions, providing solutions and advice oriented consultation that improves client financial well-being
• Lead effective problem resolution, making banking easy for customers
• Connect all of PNC, delivering a seamless customer experience in an omni channel environment
• Drive the employee experience
• Acquire and retain talent through effective onboarding, coaching and development
• Make talent development a priority for all branch team members
• Ensure employees achieve performance and activity expectations through effective and ongoing performance management
• Model PNC values by cultivating and supporting an inclusive workplace
• Manage operational, human capital, reputational and business risk
• Exercise leadership, authority and sound decision making to mitigate sales practice risk
• Ensure compliance with regulatory guidelines and adherence to established policies and procedures

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills: Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented

Competencies: Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management

Work Experience: Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education: No Degree

Certifications: No Required Certification(s)

Licenses: Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations. This position requires the ability to serve as a Notary Public in the applicable state.

Pay

Base Salary: $70,125.00 – $116,875.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include:

• Medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match, pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully paid
• A robust wellness program with financial incentives

In addition, PNC generally provides the following paid time off, depending on your eligibility:

• Maternity and/or parental leave
• Up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• Between 15 to 25 vacation days each year, depending on career level and years of service

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

This response is AI-generated, for reference only.