Branch Manager

About the role

As a Branch Manager within PNC's Retail Branch organization, you will be based in Kettering, OH at the Town and Country branch. PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive.

Responsibilities

• Leading all aspects of branch performance, driving revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well-being.
• Creating a differentiated customer experience, making banking easy in an omni channel environment.
• Collaborating with a broad range of eco-system partners.
• Accountable for risk management and compliance.
• Building a high performing team through the attraction, on-boarding, coaching and development of branch team members.
• Utilizing a branded sales process to achieve sales targets and customer loyalty.
• Growing branch revenue through the acquisition and share-of-wallet growth of consumer and business households and through collaboration with eco-system partners.
• Driving business banking results primarily through business development and community involvement activities.
• Coaching to consultative selling to drive results and enable customer financial well-being.
• Having a foundational understanding of balance sheet and income statement.
• Making the employee experience a priority by managing operational, human capital, reputational and business risk.
• Exercising leadership, authority and sound decision making to mitigate sales practice risk.
• Ensuring compliance with regulatory guidelines and adherence to established policies and procedures.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Qualifications

• Skills: Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results-Oriented
• Competencies: Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management
• Work Experience: Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
• Education: No Degree
• Certifications: No
• Required Certification(s): Licenses

Benefits

• Pay Transparency: Base Salary: $70,125.00 – $116,875.00
• Benefits: Medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• Paid Time Off: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level.

Pay

$70,125.00 – $116,875.00

Schedule

Varies