Branch Manager

Job Summary

Key Responsibilities & Duties

• Ensure compliance with all safety standards, policies, and regulations to maintain a safe, hazard-free warehouse environment, with a strong focus on injury prevention and safe driving practices.
• Lead and promote Lean, 5S, and housekeeping standards to ensure efficient product flow, reduced waste, and a clean, organized workplace.
• Oversee daily branch operations, including receiving, storage, order fulfillment, shipping, and customer service activities.
• Partner with Supply Chain to manage branch inventory, ensuring accuracy and adherence to inventory management best practices.
• Monitor and manage key inventory metrics, including shrinkage, inventory turns, and fill rate.
• Recruit, train, coach, and motivate branch employees; foster a culture of accountability, teamwork, and customer service excellence.
• Manage branch labor to meet customer demand while controlling overtime and staying within labor budgets.
• Monitor and control branch expenses related to materials, equipment, utilities, and overhead to meet financial targets.
• Track and act on key financial and operational metrics, including CPU, profitability vs. plan, overhead vs. plan, and revenue vs. plan.
• Review weekly branch performance metrics and proactively develop and implement corrective actions or improvement plans.
• Ensure compliance with all federal, state/provincial, and local laws, as well as company policies and procedures.
• Perform other duties assigned to support branch and company objectives.

Qualifications & Skills

• Bachelor’s degree preferred; equivalent experience considered.
• 5+ years of experience in warehouse, distribution, or branch operations, with prior leadership responsibility.
• Strong knowledge of safety, inventory management, labor planning, and cost control.
• Experience using Lean, Six Sigma, or continuous improvement methodologies.
• Strong leadership, coaching, and people management skills.
• Excellent communication, organizational, and problem-solving abilities.
• Ability to analyze operational and financial metrics and translate data into action.
• Proficiency with standard business systems and Microsoft Office tools.

Work Environment & Physical Requirements

• In-office / warehouse environment.
• Regular walking, standing, and movement throughout the warehouse.
• Ability to lift up to 50–75 pounds occasionally.
• Exposure to warehouse conditions, including noise, temperature variations, and material handling equipment.

Benefits & Compensation

• Competitive salary.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Life insurance and long-term disability.
• Leadership development and advancement opportunities.