Branch Manager

About the role

This role is tied to the launch of our newest location - The Prudential Center in Boston - opening soon! We're looking for passionate leaders ready to grow with us and help shape a high-performing, customer-first team.

Qualifications

• Highly motivated and experienced manager
• Fluent in written and verbal English communication skills
• Demonstrate and promote high ethical standards and behaviors
• Participation in community organizations and events both during and outside of business hours
• Ability to build strong relationships across the organization and in the community
• Exceed customer service expectations
• Adapt to change
• Promised track record with sales and new business development
• Must have reliable transportation; must be flexible and able to adapt to new job locations and re-assignments
• Able to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings
• Able to adhere to Needham Bank’s Core Values

Essential Duties & Responsibilities

• Oversees all aspects of branch performance
• Increase the bank’s market share by maximizing sales opportunities through relationship management and business development efforts
• Develop a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all employees
• Ensure the team is focused on the acquisition of new business and personal relationships and the retention and expansion of existing relationships
• Promote the Bank through active participation in the surrounding community
• Represent the bank at community functions to and develop new business, both during and after bank hours
• Aid in facilitating meetings between clients or prospects and appropriate bank personnel
• Ensure all branch employees adhere to the standard of owning all inquiries and replying with 24 hours
• Manage and execute the process of assisting customers with issues and/or questions relating to their accounts
• Manage and support the professional development of all Branch Team members

Skills

• Bachelor’s degree highly desired or equivalent experience/combined education required (banking industry experience highly preferred)
• 5 plus years’ experience as a successful branch manager
• 5 plus years of management and/or leadership experience
• Extensive background in bank operating policies and procedures, banking regulations (state and federal)
• Proficient in Microsoft Office

Benefits

• Fully paid medical and dental insurance
• HRA
• 401(k) plan with an 8% bank match
• Paid time off (PTO)
• Paid holidays
• A bonus program
• Flexible spending accounts
• Vision service plan
• Group term life insurance
• Short and long term disability insurance
• Tuition reimbursement
• An Employee Assistance Program

Pay

PAY RANGE: $86,534.22 - $121,147.91/year