Branch Manager

Responsibilities

• Lead, manage and hold team members accountable (15-20 direct reports- fluctuates seasonally)
• Ensure all team members, fleet, facilities and grounds look their best
• Develop your team's technical skills for all service offerings
• Develop your team's customer service skills and ensure that all jobs performed out of your location are done in the Modernistic Way up to the highest standards of quality
• Coach team members on consultative selling skills
• Foster an open and honest environment for Team Members and inspire great teamwork and positive morale in order to attract and retain the best talent
• Implement/enforce Company policies
• Process daily deposits
• Manage safety processes, training, and compliance at your locations
• Maintain supply inventory for crews at your locations
• Facilitate team member onboarding, offboarding and promotions
• Recruit new talent based on location needs
• High level customer problem solving
• Serve as the liaison of your branch to other departments (Fleet & Facilities, Supplies, Logistics, Accounting and Marketing)

Requirements

• 3+ years of management
• 3+ years customer service
• Moderate experience and comfortability in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Commitment to outstanding customer service both internally (to co-workers) and externally (to customers)
• Excellent written and verbal communication skills
• Industry related experience is a plus
• Sales experience is a plus
• Experience using Salesforce is a plus
• Public speaking experience is a plus

Benefits

• Bonus Program based on branch sales & quality
• Affordable Health Insurance for You and Your Family!
• Dental & Vision Insurance
• Life Insurance
• Short & Long Term Disability Insurance
• Pet Insurance
• 401(K) with Company Match
• Paid Time Off & Paid Holidays
• On Demand Pay
• Employee Discount
• Employee Assistance Program (EAP)
• Ability to Grow
• Company Cell Phone Benefit
• Company Laptop