Branch Manager

Key Responsibilities

• Lead and supervise branch staff across sales, yard operations, office, and service functions.
• Provide clear direction, set expectations, and monitor employee performance.
• Recruit, onboard, train, and develop employees, ensuring a high-performing and engaged team.
• Conduct performance evaluations, address employee issues, and administer disciplinary actions when needed.
• Foster a positive work culture by recognizing employee contributions and modeling leadership.

Sales & Customer Service

• Establish sales goals, budgets, and strategies to maximize growth and margins.
• Drive business development through market strategies, sales initiatives, and customer relationships.
• Partner with purchasing to manage inventory, review costs, and ensure product availability.
• Address escalated customer concerns and warranty issues, providing timely solutions.
• Share market updates with key customers and maintain strong customer satisfaction.

Financial Management

• Manage branch P&L, including labor, expenses, capital expenditures, and accounts receivable.
• Prepare and execute annual budgets and performance targets.
• Monitor sales and operational performance daily; adjust to meet goals.
• Oversee employee compensation, bonuses, and incentives.
• Develop and implement pricing strategies to remain competitive while protecting margins.

Operations & Compliance

• Oversee shipping, receiving, inventory management, and space utilization.
• Develop procedures to improve distribution efficiency and customer service.
• Ensure compliance with safety programs (OSHA, DOT) and company standards.
• Cookordination branch operations policies and procedures across teams.
• Resolve employee and operational issues consistently and fairly.

Collaboration & Communication

• Work with sales, operations, and leadership to align goals and drive results.
• Partner with management to plan schedules, holidays, and special events.
• Maintain open communication with employees, customers, and external partners.