Branch Manager

Overview

At M&T Bank, you can step into a role where your impact is immediate and visible. Our Branch Manager leads dynamic, customer-focused teams to drive business growth and build meaningful relationships in our communities. While branch management experience is valued, this role is equally suited for high-performing leaders from relationship-driven industries such as hospitality, retail, or healthcare.

Scope of Responsibilities

This position reports to a Retail Regional Manager and leads the branch team to achieve annual sales and profitability goals. Branch Managers have the responsibility to establish and maintain federal registration requirements outlined in the SAFE Act. They must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions. In addition, Insurance licensing minimum expectations must be maintained as outlined in MTS Licensed Banker Academy document. Business Banking Specialist minimum expectations will be set by both the Branch and Retail Regional Manager. Branch Managers will typically spend some of their time servicing existing customers and the majority of the time growing the business through proactive sales and outside calling activities. They are responsible for building productive partnerships with appropriate areas of the bank to ensure customer needs, service issues, and employee issues are resolved timely and accurately. Branch Managers are responsible for taking full ownership of customer issues until they are completely resolved.

Supervisory/Managerial Responsibilities

Branch Managers generally have direct reporting responsibility for branch staff.

Education and Experience Required

• Bachelor’s degree, OR, in lieu of degree, Four (4) years’ relevant experience.
• Minimum three years sales experience.
• Minimum Two Years’ Managerial Experience Or Proven Leadership Abilities.
• Note: branch provides training for licensing within 6 months.

Education and Experience Preferred

• Demonstrated sales/business development experience and success.
• Has fundamental understanding of profitability.
• Excellent communication and interpersonal skills.
• Proven ability to demonstrate and coach exceptional customer service.
• Ability to communicate and function professionally with all levels of personnel and business partners across the organization.
• Strong financial services product knowledge preferred.
• Strong organization, time management, and prioritization skills.
• M&T Way Certified Precision Leadership Certified Bi-lingual/Spanish preferred.

Location

Newport, Vermont, United States of America.