Branch Manager

Responsibilities

• Directs, promotes, and coordinates branch operations.
• Maintains standards for customer service, operational budgets, inventory management, staffing, transportation, quality and productivity standards, customer service and communication, safety, regulatory affairs, facility organization, training, administration, and security.
• Cultivates and maintains a business culture that is seen by customers as friendly, proactive, helpful, and exceeding expectations.
• Mentors, trains, and supports other Branch Managers if assigned.
• Manages customer experience by ensuring prompt, professional service, establishing standards, monitoring interaction quality, enforcing standards, developing relationships, and resolving customer complaints and disputes.
• Manages the branch team by fostering a cohesive and productive team, establishing, communicating, and modeling performance expectations, monitoring reports, gathering feedback, observing performance, and providing training.
• Ensures compliance with company employment policies and applicable state and federal employment laws.
• Manages the business by establishing, owning, and implementing operating plans and budgets, monitoring performance against goals, managing inventory, overseeing product returns and warranty processing, and controlling branch operational costs.

Qualifications

• High school diploma or GED; 5+ years related experience and/or training; or equivalent combination of education and experience.
• Minimum of 1 year directly managing a large team of employees in a wholesale operations setting.
• Experience operating forklift and other warehouse equipment safely and competently.
• Experience with inventory management systems.
• Experience with OSHA safety regulations and procedures.