Branch Manager

Responsibilities

• Directs, promotes, and coordinates branch operations.
• Maintains financial performance, monitors operational budgets, manages inventory, capital expenditures, staffing, transportation, quality and productivity standards, customer service, communication, safety, regulatory affairs, facility organization, training, administration, and security.
• Cultivates and maintains a business culture that exceeds customer expectations.
• Mentors, trains, and supports other Branch Managers if assigned.
• Manages customer experience by ensuring prompt, professional service, maintaining showroom and warehouse cleanliness, resolving customer complaints, and building relationships.
• Manages the branch team by fostering a cohesive and productive team, establishing performance expectations, monitoring reports, gathering feedback, observing performance, providing coaching, conducting formal reviews, and ensuring ongoing training.
• Ensures compliance with company policies and regulations, including safety programs and OSHA guidelines.
• Manages the business by establishing and owning the P&L for the branch, developing and implementing operating plans and budgets, monitoring performance, managing inventory, overseeing product returns and warranties, and controlling operational costs.
• Represents Johnstone Supply at trade associations, events, and local meetings as needed.

Qualifications

• High school diploma or GED; 5+ years related experience and/or training; or equivalent combination of education and experience.
• Minimum of 1 year directly managing a large team of employees in a wholesale operations setting.
• Experience operating forklift and other warehouse equipment safely and competently.
• Experience with inventory management systems.
• Experience with OSHA safety regulations and procedures.