Branch Manager

About the role

We are currently hiring a Branch Manager for our Airway Heights office. At Family Resource Home Care, we provide assistive and personal care services to our clients in their homes, supported by our award-winning team of caregivers.

Responsibilities

• Supervise and Develop Staff: Train and support branch administrative staff to ensure optimal performance.
• Act as Main Point of Contact: Manage all HQ communications, including billing and payroll audits.
• Ensure Compliance: Train branch staff on company policies and procedures to comply with all state and federal regulations.
• Perform Client Assessments: Conduct intakes, assessments, care planning, and ongoing supervision as needed.
• Auxiliary Duties: Help schedule caregivers with clients as needed.
• Conduct Quality Audits: Perform periodic audits to ensure thorough documentation and follow-up.
• Promote Satisfaction: Strive to achieve high satisfaction levels among clients and employees.
• Resolve Concerns: Work with office staff to address escalated client or caregiver issues.
• Align Marketing Efforts: Ensure marketing strategies align with branch capacity and goals.

Qualifications

• Education: Bachelor’s degree (or extensive industry and management experience).
• Experience: 2-5 years of managing a team of 5 or more individuals.
• Skills: Strong customer service, communication, problem-solving, and attention to detail.
• Technical Proficiency: Proficient in Microsoft Office (Word, Excel, PowerPoint).

Preferred Qualifications

• Experience in Home Care: Background in a home care and/or healthcare setting (preferred but not required).
• Healthcare Management Degree: Helpful for understanding industry standards.

Work Schedule

Typical office hours are Monday - Friday, 8 AM - 5 PM. However, you will oversee operations that run 24/7, so occasional evenings and weekends may be required. Work primarily takes place in an office setting, but occasional visits to client homes, partner facilities, or conferences may be necessary. Ongoing community marketing efforts will also require driving.

Benefits

• Unlimited PTO: Enjoy the flexibility to take the time you need for rest and rejuvenation.
• 11 Paid Holidays: Celebrate holidays with family and friends without worry.
• Comprehensive Insurance: Medical, dental, vision, and prescription options to keep you and your family healthy.
• Company-Paid Life Insurance: Peace of mind with our company-paid life and AD&D insurance.
• 401(k) Plan: Secure your financial future with our retirement plan, including company matching.
• Health Savings Account: Manage your healthcare costs effectively.
• Employee Assistance Program: Support for personal and professional challenges.
• Work Equipment: Company-provided computer and office setup.
• Ongoing Development: Participate in weekly training meetings, annual summits, and continuous coaching.
• Bonus Program: Opportunity to earn bonuses based on performance.

Pay Range

$80,169 - $85,000 / Yr

What We Offer

• Comprehensive In-Person Training – New hires complete hands-on training in Seattle as part of our onboarding program. Travel expenses, including airfare, hotel accommodations, meals, and stipend, are fully covered by the company.