Branch Manager

Essential Duties and Responsibilities

• Motivate the entire staff to treat each customer as a top priority
• Develop relationships with the homebuilder including but not limited to, Division President, City Manager, Sales Managers, Closing Coordinators, and Sales Representatives
• Provide and review financial reports with Division Presidents, City Managers, CFOs, and local branch management
• Provide input to Senior Management
• Provide input as required to the Licensing Department to ensure that appropriate licensing policy requirements are in force
• Develop a relationship with local realtors. Call on Sales Representatives in subdivisions regularly
• Develop a detailed marketing plan annually to include business development/sales strategy with on-site sales representatives and outside realtors
• Direct staff to communicate loan issues quickly to all concerned parties, i.e. borrowers, builder staff, sales agents, and realtors
• Motivate the staff to manage individual pipelines proactively, not reactively
• Monitor the speed from contract to processing on all loans
• Attend Loan Originator and Processor meetings to cast vision and provide support
• Continually seek to recruit qualified individuals
• Evaluate staff and proceed accordingly
• Continually monitor the training needs of the staff
• Communicate updates to company policies/procedures to office personnel
• Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Able to travel overnight
• Review all rejected files for alternatives, prior to sending denial and/or transfer
• Evaluate the ongoing progress of marketing efforts with Loan Originators in the weekly production meetings
• Meet weekly with the builder (RE: loan status, issues)
• Attend builder backlog meetings. Monitor the backlog reports daily and maintain responsibility for the overall accuracy of the backlog
• Cook up a social function with the sales agents quarterly
• Develop a branch marketing plan on an annual basis and review with the Loan Originators quarterly

Qualifications

• Bachelor's degree or equivalent
• Eight to ten years of related experience and/or training
• At least one year of experience as a Branch Sales Manager, Operations Manager, or Branch Manager
• Must have a vehicle and a valid driver’s license
• Must be a licensed Mortgage Loan Originator
• Proficiency with MS Office and email