Branch Manager

About the Role

This position directs the sales activities of the branch and sales team, develops and maintains customer relations, oversees customer complaint resolution, and follows company credit and return policies. It also involves promoting company-wide product promotions, cooperating with vendors and manufacturers, and building a team approach.

Responsibilities

• Directs the sales activities of the branch and sales team
• Develops and maintains customer relations with “whatever it takes” service
• Oversees decision making and resolution of customer complaints ensuring proper handling, timely solution and positive customer experience
• Follows company credit and return policies
• Promotes and supports company-wide product promotions by displaying or demonstrating products, promoting uses and saleable features to customers
• Cooperates with vendors, manufacturers and co-workers to build a team approach and to promote a positive work environment
• Develops and maintains professional relationships with vendors and other business partners
• Interviews and hires to fill open or new positions, following company policies and procedures and complying with legal requirements
• Evaluates employee performance and compensation following company procedures
• Enforces company policies, recognizes personnel problems and takes corrective action, applies appropriate employee counseling and discipline, including termination when necessary
• Represents the company’s business interests at all times, in a positive and professional manner, by conducting business transactions and communications in a fair and ethical manner
• Complies with all company policies, and supports corporate department procedures, such as Credit, Pricing, Accounting, Operations and HR
• Assigns or delegates job duties necessary to run a smooth and efficient branch operation and facility, with minimal use of overtime
• Responsible for the productivity, quality of work and morale of staff
• Requires daily use of internal email and other communication systems to keep current in job knowledge, changes in company policies or practices, and to ensure timely delivery of necessary company communications
• Sets the example of a positive attitude with employees and peers
• Maintains building interior/exterior, vehicles and equipment, with a clean and neat appearance and in proper working condition
• Creates and maintains a safe working environment for employees and complies with company and legal safety rules and regulations
• Responsible for safeguarding assets of the branch including inventory, fixed assets, equipment & cash
• Creates annual branch budget, including sales, GP, inventory and overhead goals
• Successfully operates branch within budget forecast, meeting or exceeding profitability goals, reaching inventory turns and controlling overhead expenses
• Develops and executes a sales plan to increase market share, grow sales and increase gross margins

Qualifications

• Four-year college degree preferred with a minimum of 2-year associates degree or equivalent from a college or technical school
• Minimum of 4 years of industry related experience, such as product, sales, purchasing, project or operations
• Previous management or supervisory experience preferred
• Must hold a valid driver’s license and maintain acceptable driver history and insurance coverage
• Knowledge of electrical products and applications
• Skilled in selling products & services, negotiating sales, pricing and terms
• Ability to effectively communicate information and present ideas and solutions to customer
• Ability to add, subtract, multiply and divide units of measure, using whole numbers, common fractions, and decimals as well as calculate figures, such as discounts, percentages, and commissions
• Possess strong customer service and communication skills
• Have a strong work ethic including organizational skills with the ability to prioritize multiple tasks
• Maintain confidentiality of sensitive business information in an honest and ethical manner
• Attitude and knowledge of safety in working environment

Benefits

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)