Branch Manager

About the role

Join a Great Place To Work certified company! Consumers Credit Union (CCU) is hiring a Branch Manager to lead our team and operations at our new Huntley branch!

Responsibilities

• Manage branch profitability performance including financial key performance indicators, market share & competition analysis, and contribution margins of the branches for income.
• Ensure exceptional member experience levels for overall satisfaction with the branches contributing to the organizational Net Promoter Score (NPS).
• Oversee operational efficiencies for cash controls, accuracy in transactions, and physical security & safety.
• Develop and implement ongoing sales campaigns, combining with marketing efforts and other departments, such as wealth management advisors and lending sales.
• Assess and implement strategies from member survey results; you'll consistently identify ways to improve member experience and decrease barriers.
• Utilize reports to assess metrics and make necessary improvements for results; you'll ensure your team understands the goals and results.
• Meet with team to review sales and service performance standards; you'll coach on performance as appropriate.
• Serve as management lead for member escalations for the branch.
• Ensure policies and procedures are accurate and being followed.
• Provide clear communications to team for appropriate organizational, department and team information, to include marketing campaigns and human resources changes.
• Evaluate staffing levels, while assessing the budget and member needs.
• Aid in the assessment of technology adoption and other self-capabilities for members.
• Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities.
• You'll actively participate in human resources related activities including recruiting, performance management, employee relations, and problem resolution decisions.

Qualifications

• Bachelor’s Degree in Business, Sales or closely related (preferred)
• 5+ years of experience in business management, customer service, or related.
• 2+ years being in financial services (minimum)
• 2+ years of people management experience
• Successful with team development, coaching, leadership, communication and management skills, with a true passion for service
• Ability to drive between branches for coverage and oversight
• Flexibility to work full time (40-45 hrs/week) and manage the branch to open, close, and operate according to these hours: Mon–Fri 8:30 am-6:30 pm; Sat 8:30 am-1:30 pm

Keys to success

• Service-oriented mindset (you go above and beyond to meet member needs)
• Consultant (you offer expert advice and tailored solutions that keep members coming back for more)
• Take accountability very seriously (you will treat the branch as your own business, taking pride in every success and learning from every setback)
• Advocate (you'll embody CCU's values and mission, ensuring the branch not only meets but exceeds its goals)

Pay & Benefits

The salary range for this role is $67,980 - $108,768 per year. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire.

You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20. For more information about benefit offerings, please visit our careers page: https://www.myconsumers.org/about/what-we-do/careers

About CCU

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4.4 billion in assets and serves more than 275,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. We’ve been recognized as a Great Place to Work®, and we’re committed to growing both our business and our people.

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.