Branch Manager

Responsibilities

• Sales and Business Growth
• Develop and execute effective sales strategies to achieve branch targets for deposits, loans, and other financial products and services.
• Mentor team on advice-giving strategies to improve customer financial confidence.
• Identify and pursue opportunities to acquire new customers through community involvement, networking, and targeted outreach.
• Ensure all staff are well-versed in the Bank's products and services, and are capable of effective cross-selling to meet customer needs.
• Monitor local market trends and competitor activities to identify business opportunities and adjust strategies accordingly.

Leadership and Team Development

• Inspire and motivate branch staff to achieve individual and team goals through positive reinforcement and a supportive leadership style.
• Implement training programs to enhance the skills and knowledge of staff, promoting a culture of continuous learning and professional growth.
• Conduct regular performance reviews, provide constructive feedback, and develop action plans for development and/or improvement.
• Address and resolve any team conflicts promptly and professionally, maintaining a harmonious work environment.

Customer Relationship Management

• Foster a customer-first culture, ensuring all branch interactions are handled with professionalism, empathy, and a focus on building long-term relationships.
• Address customer complaints and issues promptly, working to exceed customer expectations and maintain high satisfaction levels.
• Engage with the local community to build the Bank’s reputation and establish strong community ties, including participation in appropriate events and organizations.
• Collect and analyze customer feedback to identify opportunities to improve branch services and customer experiences.

Operational Management

• Oversee daily branch operations to ensure efficiency, compliance with regulations, and adherence to bank policies, procedures and standards.
• Identify and mitigate risks associated with branch activities, maintaining a safe, secure and well-controlled banking environment.
• Monitor branch financial performance and prepare regular reports for management, including progress towards sales and operational goals.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with, all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree in Business, Finance or related field preferred.
• All applicants must be 18 years of age or older.

Skills

• Strong interpersonal communication, negotiation and sales skills.
• Evidence of positive and effective leadership qualities.
• Sound judgement and reasoning.
• Thorough knowledge of the features and benefits of financial products and services.
• Working knowledge of regulatory policies and procedures regarding financial products and services.
• Must be able to consistently demonstrate the Company’s core values: Integrity, Excellence, Teamwork, and Humility.

Experience

• Minimum five (5) years of related experience required with proven success in a leadership role.

Other

• This position may require National Mortgage Licensing System (“NMLS”) registration under the terms of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act).
• This position may require Notary Public licensing.
• Ability to work flexible hours based on branch needs, including Saturdays.
• Ability and willingness to travel to training sessions, meetings, professional development programs, and company-sponsored events, as required.

Compensation

Commensurate with experience plus potential for annual merit increase.

In addition to your competitive salary, you will be rewarded benefits including:

• 11 paid holidays,
• paid vacation,
• Medical, Vision & Dental insurance,
• 401K with generous match,
• Pension,
• Tuition Reimbursement,
• Banking discounts and the list goes on!

  Physical Requirements

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Job Information

  • Minimum USD $62,400.00/Yr.
  • Maximum USD $88,000.00/Yr.