Branch Manager

Job Summary

Climate Pros is seeking a dynamic, results-driven Branch Manager to lead and grow a high-performing branch operation.

Customer Growth

• Implement regional growth strategies at the branch level to achieve revenue and profitability targets.
• Manage branch service and construction operations to ensure customer satisfaction, contract compliance, and timely project delivery.
• Collaborate with Account Management and Business Development to support and nurture customer relationships, aiding key local accounts as needed.
• Proactively review branch customer lists to maximize growth with existing clients and identify new opportunities.
• Support the expansion of new business segments in collaboration with the RVP and sales teams.
• Ensure successful execution of construction and service projects in alignment with company standards and customer expectations.
• Foster a growth mindset across the branch team, encouraging innovation and proactive pursuit of business opportunities.
• Manage the branch-level Risk & Opportunity pipeline and align it with financial commitments.

Operational Excellence

• Own the branch P&L, ensuring revenue, margin, and EBITDA targets are met or exceeded.
• Supervise all branch operations including workforce planning, job scheduling, dispatch, and resource allocation.
• Provide valuable insights and support during the formulation of forecasts and budgets.
• Lead a safety first culture and ensure compliance with all safety programs and training compliance.
• Drive branch-level initiatives to improve efficiency, productivity, and cost control.
• Oversee branch-level administrative functions, including expense approvals, Z-ticket reviews, and reviewing billing transactions outside the SM threshold.
• Approve credits, warranty work, and expenses within delegated authority.
• Ensure compliance with all inventory controls.
• Collaborate on setting, monitoring and acting on branch KPIs and metrics.
• Collaborate across departments to ensure service agreement renewals align with company goals.

Leadership & People Development

• Build, mentor, and develop a high-performing branch leadership team focused on accountability, collaboration, and continuous improvement.
• Foster an inclusive, positive, and performance-oriented culture aligned with Climate Pros’ core values and leadership expectations.
• Lead regular performance reviews, coaching conversations, KPI meetings, CPOM meetings, and action planning sessions.
• Recruit, retain, and develop top talent while building a strong succession pipeline for future leadership roles.
• Strengthen collaboration between Service, Construction, and Modernization teams to improve operational execution and customer experience.
• Develop and maintain strong working relationships with union leadership and field teams.
• Champion employee engagement, professional growth, and workplace safety throughout the organization.