Branch Manager

About the role

The Branch Manager is responsible for leading a team within a branch or branches, overseeing the retail area, and managing the overall profitability and efficiency of the branch.

Responsibilities

• Collaborates with Retail Sales Manager on strategic planning and achieving branch sales goals, deposit growth, and staff development.
• Shares in the responsibility for branch growth.
• Ensures standard operating procedures are followed and provides guidance and training to branch personnel on operating problems, handling of exceptions, and adjustments.
• Aids internal and external auditors with regular audit functions.
• Acts as a resource to retail employees and other divisions and departments of the Bank regarding customer issues.
• Solves more complex customer problems.
• Maintains a thorough knowledge of Central Bank of Branson's services, operations, and organization and communicates this understanding to others when appropriate.
• Participates in STEP program, attends appropriate training, and utilizes STEP program initiatives.
• Recruits and develops staff to ensure proper staffing levels.
• Completes accurate and complete performance management reviews and individual development plans on a consistent and timely basis.
• Reviews and monitors individual staff compensation (merit and incentive compensation) to ensure competitiveness and appropriateness to skill and knowledge.
• Manages personnel administration, such as training and development, coaching, counseling, and performance reviews.
• Recommends and makes decisions on hiring, discipline, promotion, transfers, and termination of staff.
• Meets retail sales goals as related to product sales, referrals, and deposit growth.
• Attends weekly sales meetings, daily huddles, and both formal and informal coaching.
• Teaches sales skills by setting the example.
• Acquires understanding of security procedures; practices established procedures.
• Understands role in case of robbery, whether victim or bystander, and knows proper post-robbery procedures.
• Maintains prescribed security controls to protect against fraudulent operations and unnecessary risk or exposure.
• Makes referrals to other business units for traditional and non-traditional banking products and services.
• Actively solicits business through joint calling efforts with Bank partners.
• Monitors and reviews bank’s security procedures and ensures staff’s thorough understanding and full compliance of bank’s security procedures.
• Ensures staff’s understanding of their role in case of robbery and proper post-robbery procedures.
• Ensures staff’s thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulations CC, E, DD, P, etc.) evidenced by appropriate application of these regulations in day-to-day operations.
• Attends all required training.
• Manages one subordinate supervisor who supervises all employees in the teller area of the branch.
• Is responsible for the overall direction, coordination, and evaluation of this unit.
• Directly supervises non-supervisory employees in the customer service area of the branch.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Qualifications

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.