Branch Manager

Responsibilities

• Collaborates with Retail Sales Manager, Lending Division President, and other branch staff on strategic planning and achieving branch sales goals, deposit growth, and staff development.
• Shares responsibility for branch growth and ensures standard operating procedures are followed.
• Provides guidance and training to branch personnel on operating problems, handling exceptions, and adjusting procedures.
• Aids internal and external auditors during regular audit functions.
• Assists with resolving more complex customer issues and understands the Bank's services, operations, and organization.
• Participates in STEP program, attends relevant training, and works with senior managers to set and achieve STEP goals.
• Solicits business through joint calling efforts with a Bank partner and develops an annual Branch Business Plan.
• Recruits and develops staff to maintain proper staffing levels and conducts performance management reviews and individual development plans.
• Monitors and recommends adjustments to staff compensation based on skill and knowledge.
• Manages personnel administration, including training and development, coaching, counseling, and performance reviews.
• Recommends and makes decisions on hiring, discipline, promotion, transfer, and termination of staff.
• Implements sales strategy by leading weekly sales meetings, daily huddles, and coaching.
• Teaches sales skills by setting an example and acquiring an understanding of security procedures.
• Maintains prescribed security controls to protect against fraudulent operations and ensures staff's compliance with security procedures.
• Ensures staff's understanding of compliance and regulatory issues relating to teller and customer service areas and applies these regulations appropriately.
• Attends all required training and oversees security procedures and compliance in the teller and customer service areas.
• Supervises one subordinate supervisor who oversees all employees in the teller area and is responsible for coordinating and evaluating this unit.
• Directly supervises non-supervisory employees in the customer service area and carries out supervisory responsibilities according to organizational policies and applicable laws.

Qualifications

Requires a bachelor's degree in business administration, finance, accounting, or a related field. A minimum of 5 years of experience in a similar role, preferably in a financial institution. Proven leadership skills, strong communication abilities, and a thorough understanding of banking regulations and procedures are essential. Must have a thorough knowledge of the Bank's services, operations, and organization.