Branch Manager

Duties And Responsibilities

• Supervise and support daily branch operations to ensure safety, efficiency, and compliance with company policies and procedures
• Oversee the delivery of operational services and supervise teams to ensure consistent, high-quality performance
• Maintain branch facilities, physical assets, and equipment to provide a professional, safe, and organized working environment
• Ensure proper usage, maintenance, and accountability of tools and resources
• Develop and execute strategic business development plans to meet or exceed annual growth targets
• Manage and support the sales team to maintain a healthy, qualified sales pipeline
• Participate in local marketing efforts, community events, and networking opportunities to expand brand visibility, attract new clients, and retain existing customers
• Supervise teams to ensure consistent delivery of high-quality services and a superior customer experience
• Respond to customer concerns/complaints promptly and effectively to ensure satisfaction and retention
• Build and maintain strong relationships with key clients and business partners
• Monitor client feedback and implement service improvements to drive retention and meet customer expectations
• Manage branch Profit & Loss (P&L), including revenue generation, expense control, and financial forecasting
• Ensure timely billing and collections to support cash flow and financial health
• Identify opportunities to increase revenue through cross-selling, ancillary services, or new service offerings
• Track performance against KPIs and implement improvements to maximize branch profitability
• Ensure strict adherence to company Environment, Health, and Safety (EHS) policies and procedures
• Monitor safety performance and proactively implement strategies to reduce risks and prevent incidents
• Promote a culture of safety and accountability across all branch operations
• Recruit, onboard, train, and develop branch staff to ensure service excellence and operational effectiveness
• Set clear performance expectations and conduct regular performance check-ins, coaching, and corrective actions
• Foster a positive branch culture emphasizing engagement, accountability, teamwork, and professional growth
• Build overall branch capabilities to support sustainable long-term success

  Education And Experience

  • Bachelor’s degree in Business, Horticulture, or equivalent combination of landscape maintenance/construction industry experience and education
  • 3-5 years of management experience, preferably in landscaping, operations, or a service-based industry
  • Demonstrated ability to manage P&L and understand financial reports
  • Strong knowledge of safety standards and operational compliance practices
  • Proven leadership skills with experience in team development, motivation, and performance management
  • Results-driven leader who motivates teams and builds strong customer relationships
  • Adaptive and proactive in managing change and solving complex operational issues
  • Excellent communication, problem-solving, and customer service skills
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook) and relevant business software

  Physical Demands/Requirements

  • Constant operation of a computer and other office equipment, such as a laptop, cell phone, and printers/copiers
  • Ability to physically perform the basic life operational functions of walking, standing, and kneeling
  • Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

  Work Environment

  • Work in an indoor office and also outdoors during site walkthroughs and site supervision duties.

  Compensation

  • Pay Range: $95,000 - $110,000

  Benefits

  • Medical, dental, and vision insurance
  • Ancillary and voluntary products
  • A 401k savings plan with employer contributions
  • 6 to 9 company paid holidays per year
  • Paid time off for vacation and/or sick leave
  • Tuition reimbursement
  • Potential variable pay opportunities based on position and performance

  Additional Information

  • BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer
  • This job description is subject to change at any time.