Branch Manager

Responsibilities

• Support Bank wide efforts to manage and reduce risk.
• Manage team members in all aspects of sales, service and operations.
• Coach to achieve sales excellence and ensure world-class customer service.
• Participate in bank’s sales initiatives and sales process.
• Strive to achieve and exceed sales goals.
• Provide leadership and effective sales coaching to team.
• Engage in and promote all sales activities i.e. Check-Ins, Huddles, Skill Builders, Result Coaching.
• Model effective sales process.
• Determine and execute a Branch sales strategy.
• Determine critical success factors for new customer acquisition, negotiate and close business.
• Build a winning and engaged team.
• Coach, train, and develop branch staff towards role and career development.
• Meet branch sales targets in the defined market and business segments/industries.
• Develop and maintain a network within the community to enhance the visibility of the Bank and to build a strong referral source for new potential business.
• Establish working relationships and communication routines with BankNewport business partners to meet customers’ needs.
• Ensure branch operational integrity.
• Comply with all branch policies and procedures.
• Provide consistent quality customer service to both internal and external customers.

Qualifications

• Bachelor's Degree or equivalent in retail management experience.
• Minimum 3 to 7 years' experience of verifiable success in Retail Sales / Banking Services Sales.
• Excellent selling skills required in order to achieve Branch Sales Goals.
• Strong knowledge of banking products / banking services.
• Proven track record in meeting sales goals, ability to meet deadlines and branch goals.
• Previous experience in business development or leads generation preferred.
• Ability to address small groups of people in order to effectively sell bank services.
• Proven sales management experience with strong ability to supervise and instruct.
• Individual must be proficient with technology and Microsoft Office, specifically word and excel.