Branch Manager

Benefits

• Voluntary Life Insurance
• Company Paid Life Insurance
• Company Paid Disability
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Tuition assistance
• Vision insurance
• Wellness resources

Responsibilities

• Supervises, directs, and controls the activities of the Branch.
• Ensures a trained, motivated, and professional staff capable of providing efficient and effective Branch services to the bank’s customers.
• Interviews, schedules, trains, assigns work; establishes performance expectations and monitors results.
• Recommends the discipline and/or discharge of subordinates, while maintaining required personnel documentation.
• Counsels and coaches staff, as necessary.
• Oversees daily branch operations while ensuring exceptional customer service, achieving sales goals, fostering employee development, and maintaining operational soundness.
• Develops and implements strategies to meet or exceed sales targets for various banking products and services, including loans and deposits.
• Provides guidance, coaching, and mentorship to staff to enhance their product knowledge, sales skills, and customer service abilities.
• Conducts regular documented performance evaluations utilizing the HR tool, to identify training needs, and support career development opportunities for team members.
• Handles difficult customers and problems unable to be resolved by subordinates.
• Ensures that the branch balances at the close of each business day, including ATM machine.
• Ensures the branch is in full compliance in accordance with appropriate Bank guidelines that prescribed security controls are maintained.
• May conduct “surprise audits.” Reviews and approves daily overdrafts and approves checks.
• Approves currency shipments of the branch. Prepares and balances Travelers checks. Resolves adjustments.
• Responsible for general maintenance, security, and safety of the Branch. Ensures all equipment is in proper working order. Reports monthly over/short log, and currency transaction report. Reports monthly Branch training and quarterly security training.
• Performs all duties of a Loan Interviewer/Processor. Takes loan applications and upon approval disburses loans. Ensures documentation is complete and accurate. Promotes cross sales of the Bank's products and services.
• Makes regular business development calls to solicit new business or improve service to existing customers.
• Works with Branch Administration, Lending and Deposit Operations to develop new business strategies and products and services to attract new customers and directs subordinate staff in the business development and lending functions.
• Joins area service clubs and organizations and represents the bank at functions and meetings.
• Performs all related administrative functions, including but not limited to budgeting, planning and report preparation. May perform all duties of an Assistant Manager, Team Leader, or CSR.
• Utilizes tact and experience-based knowledge to resolve customer (internal and external) problems by explaining specific policies and products while representing the Bank in a professional manner and maintaining positive customer relations.
• Responds to customer inquiries regarding discrepancies or problems with account; conducts thorough research, determines corrective action and processes changes in accordance with established policies and procedures.
• Responsible for applying requirements relating to Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), and Customer Identification Program (CIP) including Beneficial Ownership (BO).
• Completes all annual required BSA and other bank compliance training as assigned in a timely manner.
• Performs other support and related duties as assigned by the Manager.
• Acts as a public relations representative for the Bank. Develops and delivers formal on-going instruction and training to Branch staff including but not limited to: systems training, product and services, member service, sales, policies and procedures, regulatory requirements, and operational procedures. Ensures each Branch has an operational procedure manual.

Qualifications

• BA/BS degree in Business, Finance or a related field is required.
• Minimum 3 to 5 years’ progressively responsible experience in bank branch operations or lending.
• Additional years of experience may be substituted for a degree.
• Minimum of 2 years’ previous supervisory or assistant manager experience.
• Demonstrated knowledge of banking rules and regulations.
• Excellent analytical, organizational, and problem-solving abilities.
• Attention to detail and understanding basic math logic.
• Excellent verbal, written, telephone and interpersonal communication skills.
• PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet.
• Ability to handle multiple projects/priorities and meet required deadlines.
• Willingness to sell products and services of the Bank.
• Some local travel, as needed.
• Ability to function in a financial institution branch environment and use standard office equipment, including, but not limited to: PC, fax, copier, telephone.
• Ability to lift up to 25 lbs. (i.e., file boxes).