Branch Manager

About the role

Responsible for overseeing all branch operations and serving as a coach by leading a team in execution of sales and service objectives, along with completing individual business development objectives.

Responsibilities

• Complete weekly outside business development objectives by concentrating on commercial deposit account acquisition with warm prospects, existing customers, and centers of influence.
• Track weekly progress via CRM (customer relationship management) including business calls, pipeline and pipeline conversions.
• Implement strategy, assess and monitor performance, and motivate and manage a team to meet and exceed both service and sales objectives as outlined by bank leadership.
• Demonstrate effective sales strategies to attract, expand, and retain customer relationships.
• Oversee the customer experience within the branch by assessing both customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.
• Manage branch safety, security, and compliance.
• Protect against criminal or fraudulent activity, risk or exposure.
• Perform regular audits of vault and teller cash with proper documentation.
• Represent the bank in business development efforts and at networking and community functions and displays professionalism.
• Maintain a working knowledge of banking products, programs, services, and promotions.
• Lead trainings and staff meetings.
• Approve policy exceptions within authorized limits.

Requirements

Required Knowledge, Skills And Competencies:

• Developed leadership skillset with ability to develop and maintain collaborative relationships, coach, mentor, and retain a high performing team.
• Ability to provide a high level of interactive service to others, building relationships, and addressing identified needs.
• Knowledge of banking policies and procedures.
• Ability to analyze local market, identify prospects, develop, and execute sales techniques and strategies.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.

Industry And Work Experience:

• 3 or more years of retail banking experience required.
• 1 or more year of supervisory, leadership or mentoring experience required.
• Branch operations experience required.
• Cross selling experience required.
• Sales management and business development experience required.
• Consumer credit experience preferred.

Academic:

• Bachelor’s degree or equivalent of education and related training or experience required.

Qualifications

Required Qualifications:

• 3 or more years of retail banking experience.
• 1 or more year of supervisory, leadership or mentoring experience.
• Branch operations experience.
• Cross selling experience.
• Sales management and business development experience.
• Consumer credit experience preferred.

Skills

Required Skills:

• Leadership skillset.
• Ability to provide high-level interactive service.
• Knowledge of banking policies and procedures.
• Ability to analyze local market, identify prospects, develop, and execute sales techniques and strategies.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.

Benefits

Ameris Bank provides a comprehensive employee benefit package to all eligible employees, including medical, dental and vision insurance, life insurance, accidental death & dismemberment coverage, long-term disability coverage, paid sick and vacation leave, 11 holidays, volunteer/service day, employee stock purchase plan, 401(k) retirement plan, flexible spending accounts, health savings account, health reimbursement arrangement, supplemental life & other insurance plans, identity theft protection, pet insurance, legal insurance, employee assistance program, employee advocacy program, tickets at work (entertainment discounts for Ameris Bank Employees), AT&T employee discount, wellness discounts for medical premiums and other rewards, employee referral incentive, education assistance, employee resource groups, banking advantages for employees, free interest checking, free safe deposit box, free money orders, travelers’ checks and cashier checks, discount on mortgage origination fee, free online banking and free unlimited online bill payment, employee banking perks, and more.