Branch Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Organize and administer all services and office operations within the services areas.
• Oversee recruitment, screening, selection, and training for all field and administrative staff.
• Supervise and direct services and staff.
• Execute strategies contributing to AmeriBest client census and caregiver roster growth.
• Lead branch to manage, implement, use, monitor and analyze incoming data entries from the Electronic Visit Verification (EVV) system.
• Execute strategies to accomplish 100% EVV utilization and compliance by caregivers.
• Develop and execute strategies to enhance the service experience of clients and caregivers, contributing to improved client and caregiver retention.
• Implement and interpret service and operations policies.
• Delegate duties and establish proper accountability for staff members.
• P&L responsibility for the branch office.
• Create and promote a culture committed to the highest quality customer service.
• Cook up recognition program within the company.
• Cook up and complete payroll entry forms for submission to Payroll.
• Supervise the implementation of training and in-service meetings each quarter, teaching all or part of the training, as necessary.
• Process authorizations to ensure updated information is documented on the clients files, schedules, and computer system.
• Cook up the opening of new cases with the Client Services Coordinators.
• Ensure all documentation is accurate and up to date for all client and employee files.
• Arbitrate grievances reported from field or administrative staff personnel and clients.
• Perform monthly service calls to clients to ensure adequate caregiver performance and client satisfaction.
• Cook up the follow up on critical incidents and regulatory reporting.
• Must be available to be on-call, as needed.
• Other tasks or duties assigned by Management.

COMPETENCIES/SKILLS

• Planning/Organizing - efficiently prioritize work activities; gather and analyze information.
• Communication Communicates persuasively; listens and gets clarification.
• Computer proficiency- Navigate Microsoft Office suite, EMR systems and applicable internet resources.

EDUCATION AND/OR EXPERIENCE

• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet required.
• PREFERRED EXPERIENCE:
• Minimum of 1 year of experience in non-skilled home health care administration or operations.
• Experience with in-home care services.
• Valid driver's license and access to reliable transportation.
• Availability to be on call.
• Excellent oral and written communication skills.
• Possess a demonstrated ability to organize, administer, and evaluate on-going services in a multi-phased operation.
• Have a strong working knowledge of all program rules, procedures, and company rules and procedures.

BENEFITS

• Medical
• Dental
• Vision
• 401k
• PTO

PHYSICAL DEMANDS

• Regular requirement to sit; use hands to touch, handle or feel.
• Occasional requirement to stand; walk and reach with hands and arms.
• Occasional requirement to lift and/or move up to 10 pounds.
• Vision abilities include close vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

• Business Office Environment.
• Noise level is usually moderate.