Branch Manager

All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home—maximizing their dignity, privacy, and independence. Services are tailored to meet the needs of people of all ages, physical conditions, and cognitive abilities, including personal care, homemaking, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs.

About the role

The Branch Manager is accountable for the overall operation of the branch, managing all aspects of sales and service delivery to meet and exceed financial targets (sales, fees, gross profit, and contribution). The role involves building and maintaining relationships with key clients, business leaders, and management while ensuring continuous improvement and customer satisfaction. As business conditions change, the Branch Manager assesses impacts and adjusts strategies to ensure profitability and expense management.

The Branch Manager is responsible for selecting, training, and developing branch staff, monitoring performance, and leading business development, service delivery, client satisfaction, and retention. This includes overseeing recruitment, hiring, employee orientation, performance evaluations, payroll processing, and employee relations.

Responsibilities

• Oversee all branch operations to achieve financial goals and ensure profitability.
• Build and maintain relationships with clients, partners, and management.
• Lead recruitment, training, and performance management of branch staff.
• Manage HR functions, including hiring, orientation, and employee relations.
• Monitor quality systems and manage risks related to compensation and expenses.
• Analyze financial reports and implement strategies to improve branch performance.
• Drive sales and marketing efforts, including lead generation, client proposals, and closing deals.
• Ensure excellent client service and maintain strong referral relationships.
• Develop and execute the branch’s annual business plan.

Requirements

• 1+ years of supervisory experience required.
• 1+ years of sales or marketing experience in healthcare or a related setting preferred.
• Experience managing systems, processes, and people.
• BS Degree preferred or equivalent experience.
• Ability to work flexible and after-hours as needed.
• Strong leadership and interpersonal skills.
• Excellent verbal and written communication abilities.
• Problem-solving skills to handle client and employee issues effectively.
• Relationship-building skills with a desire to grow business connections.

Benefits

• Career growth opportunities.
• Work/life balance.
• Medical, dental, and vision coverage.
• 401k retirement plan.
• Tuition reimbursement.
• Great company culture.

Pay

USD $50,000.00 - $53,000.00 per year.