Branch Manager

About the role

The Branch Manager at KeyBank is responsible for building, coaching, developing, and leading a team that provides excellent client service, analyzes client needs, and recommends financial solutions. They are accountable for branch operations and compliance, growing the business through retention, expansion, and acquisition tactics, and leading the team to success.

Responsibilities

• Embody a strong client experience culture, engaging in outside calling to small business clients and delivering the full depth and breadth of KeyBank products and services.
• Develop centers of influence and networks in the community to identify prospective client referrals, with a strong focus on small business.
• Lead the branch team, ensuring they understand Key’s products and services, Key’s sales and service process, and the competitive landscape, while instilling Key’s vision and values.
• Facilitate strong partnerships within the branch team and with line of business partners, focusing on client acquisition and deepening the relationship of current clients.
• Manage, staff, and schedule all direct report work schedules within the branch, including recruiting/identifying talent, interviewing, selecting the branch team, and successfully onboarding and training new teammates.
• Deliver a consistent, disciplined coaching and performance management process by observational coaching, joint sales calls, growth and development, utilization of training tools, all leveraging Key’s culture of reward and recognition.
• Ensure compliance of regulatory, security, and internal controls, which includes timely completion of all branch operations tasks.
• Perform other duties as assigned.

Requirements

• High School Diploma, GED, or equivalent experience.
• Bachelor's Degree (preferred).
• 3+ years Experience in a sales capacity with a demonstrated ability to lead and coach a successful sales team.
• 3+ years Demonstrated small business deposit/credit experience and familiarity with small business operations.
• Demonstrated understanding of financial statements and concepts.
• Demonstrated ability to leverage Centers of Influence (COIs) to further promote business.
• Demonstrated experience with influencing business partners, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals.
• Demonstrated ability to effectively communicate and possess strong public speaking skills.
• Notary License (preferred).

Qualifications

• Lead by example and ensure consistent delivery of distinctive service for all clients.
• Develop the skills and confidences required of a high-performing team and profitably grow the business through enduring client relationships.
• Champion and foster a culture that embraces change and continuous improvement and aligns change initiatives with the best of present organizational values, strategic intent, and practices.
• Strong work ethic and high level of integrity.
• Excellent time management skills with ability to lead team through multiple priorities.
• Provide guidance and support to their teams; conduct regular coaching sessions and develop individual development plans.
• Build and maintain strong connections and interactions with clients, partners, and other stakeholders to acquire new clients, retain existing ones, and foster trust and loyalty.
• Identify and pursue opportunities to grow the bank's sales by researching market trends, developing sales strategies, and implementing initiatives to attract new clients and expand existing relationships.
• Implement strategies and actions to grow the bank's market presence and client base by identifying new markets, developing new products or services, and expanding existing ones.
• Collaborate with other businesses or organizations to achieve mutual goals by identifying potential partners, negotiating agreements, and managing ongoing relationships.
• Manage the day-to-day activities required to run a bank branch efficiently, including overseeing transactions, ensuring compliance with regulations, maintaining security measures, and keeping accurate records.
• Identify and assess potential risks in projects or tasks is crucial, especially when overseeing large sums of money.
• Strong leadership skills are essential for motivating and guiding teammates effectively.
• The ability to encourage and inspire the team to achieve company goals and improve productivity.
• Managing budgets, analyzing performance, and making informed decisions based on financial data.
• Tackling unexpected challenges and improving branch operations.
• Setting long-term goals and identifying opportunities for growth.

Skills

• Lead by example and ensure consistent delivery of distinctive service for all clients.
• Develop the skills and confidences required of a high-performing team and profitably grow the business through enduring client relationships.
• Champion and foster a culture that embraces change and continuous improvement and aligns change initiatives with the best of present organizational values, strategic intent, and practices.
• Strong work ethic and high level of integrity.
• Excellent time management skills with ability to lead team through multiple priorities.
• Provide guidance and support to their teams; conduct regular coaching sessions and develop individual development plans.
• Build and maintain strong connections and interactions with clients, partners, and other stakeholders to acquire new clients, retain existing ones, and foster trust and loyalty.
• Identify and pursue opportunities to grow the bank's sales by researching market trends, developing sales strategies, and implementing initiatives to attract new clients and expand existing relationships.
• Implement strategies and actions to grow the bank's market presence and client base by identifying new markets, developing new products or services, and expanding existing ones.
• Collaborate with other businesses or organizations to achieve mutual goals by identifying potential partners, negotiating agreements, and managing ongoing relationships.
• Manage the day-to-day activities required to run a bank branch efficiently, including overseeing transactions, ensuring compliance with regulations, maintaining security measures, and keeping accurate records.
• Identify and assess potential risks in projects or tasks is crucial, especially when overseeing large sums of money.
• Strong leadership skills are essential for motivating and guiding teammates effectively.
• The ability to encourage and inspire the team to achieve company goals and improve productivity.
• Managing budgets, analyzing performance, and making informed decisions based on financial data.
• Tackling unexpected challenges and improving branch operations.
• Setting long-term goals and identifying opportunities for growth.

Benefits

This position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible.

Pay

This position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually.

Schedule

Occasional travel to include overnight stay. Driving requirements include the ability to routinely and frequently operate a motor vehicle with a valid driver's license.