Branch Manager

Position Overview

The Branch Manager I is responsible for providing leadership support of and managing the day-to-day operations in a branch or channel. This role is instrumental in ensuring employees are engaged and providing the best experience for our members.

Duties And Responsibilities

• Create and foster team connections and belonging by building positive and connective relationships
• Innovates and leads through change by seeking out and being open to new ways of approaching problems; tries new approaches
• Creates and manages branch schedules and ensures staffing levels meet member need
• Makes decisions in alignment with our values and mission; in relation to employees, members, goals, revenues and expenses; comfortable working within the gray, not having all the information; in relation to employees, members, area goals, revenues and expenses
• Interviews, hires, coaches, trains, and develops employees to successfully meet role expectations
• Assists employees or members in solving complex account issues and escalated situations
• Ensures branch compliance with all Credit Union policies and procedures, state and federal laws, and regulations
• Conducts and completes monthly branch verification reports
• Prepares and delivers written performance evaluations and performance actions
• Drives team performance and engagement by conducting frequent team meetings and individual employee dialogs; ensuring employees are informed of organizational news, changes in operational policy and procedures, and are focused on member service and organizational results
• Participates in community based/business development activities within communities to promote awareness of Affinity Plus
• Takes accountability for oneself and holds self accountable in performance, development, etc. Provides support based on area to organizational initiatives involving promotions, projects, goals for area, leading Omni Channel experience in area, etc.
• Participates in local and statewide leadership development meetings

Qualifications And Skills

• 2+ years of proven, progressive leadership experience
• B.S./B.A. degree in business, finance or related field preferred or equivalent experience
• Experience in consumer lending, checking/savings accounts, IRAs, CDs, and other credit union products preferred
• Knowledge and understanding of State and Federal laws pertaining to Credit Union Industry
• Aptitude to work independently as well as part of a team and ability to collaborate with others
• Strong verbal and written communication skills
• Strong analytical skills required with a high degree of accuracy
• Time Management skills and the ability to prioritize workload based on department and member needs
• Flexibility to adapt and succeed in a dynamic environment