Branch Manager

About the role

The Branch Manager is accountable for the overall operation of the ResCare HomeCare or All Ways Caring Branch. The role involves managing all aspects of branch sales and service delivery to meet and exceed financial targets, building and maintaining relationships with key clients and business leaders, and overseeing human resources including recruitment, hiring, performance evaluation, payroll processing, and employee relations.

Responsibilities

• Manage all aspects of branch sales and service delivery to meet and exceed financial targets (sales, fees, gross profit, and contribution).
• Build and maintain relationships with key clients and business leaders in the community as well as local, regional, and corporate management.
• Assess the impact of business changes and respond accordingly to ensure maximum profitability and expense management.
• Select, train, and develop branch staff and monitor performance to achieve business results by leading the branch staff in business development, service delivery, client satisfaction, and retention.
• Oversee recruitment and selection processes, manage on-call as needed.
• Manage quality management system initiatives, analyze monthly financial statements, implement strategies to increase profitability, manage operating expenses, and develop and execute branch's annual business plan.
• Maintain strong and positive relationships with referral partners, payor sources, and clients.
• Manage territory to ensure efficient sales strategy for the branch, participate in personal care sales programs/contests/meetings, and ensure awareness of prospect/customer service requirements.
• Execute branch’s annual business plan, select, train, and develop staff, monitor and coach the service team, and manage unemployment and workers' compensation claim management.
• Manage external job description, service management, talent management, and administration/finance responsibilities.

Requirements

• BS Degree preferred (business, nursing, social services or related field of study) but not required with equivalent experience.
• 1+ years of supervisory experience required.
• 1+ years of sales or marketing experience in a Healthcare or related setting preferred.
• Experience in managing systems, processes, and people.
• Effective communication skills, both verbal and oral, with all levels of personnel internal and external.
• Desire and ability to expand and build business relationships.
• Excellent problem-solving skills to handle client and employee issues.
• Ability to work flexible hours and after hours as needed to support business needs.

Qualifications

• BS Degree preferred (business, nursing, social services or related field of study) but not required with equivalent experience.
• 1+ years of supervisory experience required.
• 1+ years of sales or marketing experience in a Healthcare or related setting preferred.
• Experience in managing systems, processes, and people.
• Effective communication skills, both verbal and oral, with all levels of personnel internal and external.
• Desire and ability to expand and build business relationships.
• Excellent problem-solving skills to handle client and employee issues.
• Ability to work flexible hours and after hours as needed to support business needs.

Skills

• Strong leadership and management skills.
• Excellent interpersonal and communication skills.
• Ability to work independently and as part of a team.
• Proficient in using client management software systems.
• Knowledge of healthcare regulations and compliance.

Benefits

Not specified.

Pay

USD $33.65 - $35.00 / Hour

Schedule

Not specified.