Branch Manager

About the role

The Branch Manager oversees daily store operations to achieve or advance sales and margin goals. This involves promoting sales, delivering excellent customer service, nurturing inventory levels, and balancing expenses through purchasing support.

Responsibilities

• Promote sales and deliver excellent customer service
• Nurture inventory levels and balance expenses through purchasing support
• Foster facility and staff alignment to safety and regulatory standards
• Empower team members in providing efficient customer service, maintaining good housekeeping, and harmonizing overall operational efficiency
• Provide professional customer service for all internal and external customers and call-in product, pricing, and technical inquiries
• Support the outside sales team in nurturing existing client relationships and welcoming new business opportunities
• Support the flow of accurate and timely daily processing of financial transactions, including cash reports, charge tickets, coding, costing, pricing, daily cash summaries, and bank deposits
• Maintain the accuracy of back order, open order, and Purchase Order (PO) expedite reports
• Cultivate and refine appropriate cylinder and hard goods inventory levels for the branch
• Facilitate and lead training for inside sales associates on product knowledge, company policies, processes, procedures, and safety, ensuring the confidence that all associates can perform essential branch functions
• Conduct periodic performance reviews for branch associates
• Act as a bridge between employees and management, providing performance mentorship and guidance in collaboration with Human Resources and senior management

Requirements

• 2+ years of experience in a leadership or managerial capacity, preferably in a similar industry (retail industrial sales)
• Comfortable navigating and interpreting documents such as safety rules, Material Safety Data Sheets (MSDS), operating and maintenance instructions, and procedure manuals
• Excellent organizational flow and detail-orientation, with the ability to work productively in a fast-paced environment
• A natural ability to foster a team-oriented culture and build meaningful connections with a diverse group of people with different personalities and backgrounds

Qualifications

• Required Qualifications: 2+ years of experience in a leadership or managerial capacity, preferably in a similar industry (retail industrial sales).
• Preferred Qualifications: 5+ years of experience in the sales and distribution of industrial gases, welding supplies, or similar industrial products.
• Proven retail sales and customer service focus.
• Familiarity with welding applications and equipment, or the technical curiosity to become an expert in our product line.

Benefits

• Comprehensive Family Benefits: Medical, Dental, Vision, Life, AD&D, and Disability Insurance
• Support for Parents: 14-week paid child birth benefit to support growing families
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time

Pay

Base pay plus bonus

Schedule

Monday thru Friday, daytime hours