Branch Manager

About the role

The Branch Manager oversees daily store operations to achieve or advance sales and margin goals. This involves promoting sales, delivering excellent customer service, nurturing inventory levels, and balancing expenses through purchasing support.

Responsibilities

• Promote sales and deliver excellent customer service
• Nurture inventory levels and balance expenses through purchasing support
• Foster facility and staff alignment to safety and regulatory standards
• Empower team members in providing efficient customer service, maintaining good housekeeping, and harmonizing overall operational efficiency
• Provide professional customer service for all internal and external customers and call-in product, pricing, and technical inquiries
• Support the outside sales team in nurturing existing client relationships and welcoming new business opportunities
• Support the flow of accurate and timely daily processing of financial transactions, including cash reports, charge tickets, coding, costing, pricing, daily cash summaries, and bank deposits
• Maintain the accuracy of back order, open order, and Purchase Order (PO) expedite reports
• Cultivate and refine appropriate cylinder and hard goods inventory levels for the branch
• Facilitate and lead training for inside sales associates on product knowledge, company policies, processes, procedures, and safety, ensuring the confidence that all associates can perform essential branch functions
• Conduct periodic performance reviews for branch associates
• Act as a bridge between employees and management, providing performance mentorship and guidance in collaboration with Human Resources and senior management

Requirements

• High school diploma or equivalent
• Proven managerial experience in a customer-facing environment, coupled with demonstrated expertise in Profit and Loss (P&L) management and the strategic use of Key Performance Indicators (KPIs) to drive performance
• Background in supporting and leading teams within a retail or industrial distribution environment
• Ability to lift up to 75 lbs and occasionally up to 125 lbs with the aid of material handling equipment
• Proficient computer skills and an interest in learning new digital tools
• Self-motivated with a focus on contributing to the overall team's success
• Excellent verbal and written communication skills to effectively act as a bridge between staff and management
• Must have the ability to operate in a drug-free workplace

Qualifications

• Bachelor Degree in related field (preferred)
• 5+ years’ experience in sales with a track record of meaningful contributions and experience in the welding industry (preferred)
• Experience with inventory cultivation and vendor relationship support (preferred)
• Computer experience or basic knowledge of SAP (preferred)

Skills

• Customer service skills
• Inventory management
• Financial transaction processing
• Training and development
• Performance management

Benefits

• Comprehensive Family Benefits: Medical, Dental, Vision, Life, AD&D, and Disability Insurance
• Support for Parents: 14-week paid child birth benefit
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time
• Early Access: Benefits start after 30 days of employment

Pay

Base pay plus commission

Schedule

Monday - Friday, no weekend work

Benefits

• Medical, Dental, Vision, Life, AD&D, and Disability Insurance
• Short-term and long-term disability insurance
• Employee Assistance Program (EAP)
• Pre-tax commuter transportation benefit
• Parental leave
• Vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees
• 401k plan with company matching funds
• Tuition reimbursement
• Discounted college tuition for eligible employees’ dependents
• Airgas Scholarship Program for dependent children

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment.