Branch Manager

Location: Winston Salem, NC - Retail shop

About the role

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

The Branch Manager oversees daily store operations to achieve or advance sales and margin goals. This involves promoting sales, delivering excellent customer service, nurturing inventory levels, and balancing expenses. Additionally, the Branch Manager fosters facility and staff alignment to safety and regulatory standards, empowering team members in providing efficient customer service, maintaining good housekeeping, and harmonizing overall operational efficiency.

Responsibilities

• Provide professional customer service for all internal and external customers and call-in product, pricing, and technical inquiries.
• Support the outside sales team in nurturing existing client relationships and welcoming new business opportunities.
• Support the flow of accurate and timely daily processing of financial transactions, including cash reports, charge tickets, coding, costing, pricing, daily cash summaries, and bank deposits.
• Maintain the accuracy of back order, open order, and Purchase Order (PO) expedite reports.
• Cultivate and refine appropriate cylinder and hard goods inventory levels for the branch.
• Facilitate and lead training for inside sales associates on product knowledge, company policies, processes, procedures, and safety, ensuring all associates can perform essential branch functions.
• Conduct periodic performance reviews for branch associates.
• Act as a bridge between employees and management, providing performance mentorship and guidance in collaboration with Human Resources and senior management.

Requirements

• Previous management experience in a customer-facing environment.
• Background in supporting and leading teams within a retail or industrial distribution environment.
• Ability to lift up to 75 lbs and occasionally up to 125 lbs with the aid of material handling equipment.
• Proficient computer skills and an interest in learning new digital tools.
• Ability to navigate multiple priorities concurrently.
• Self-motivated with a focus on contributing to the overall team's success.
• Excellent verbal and written communication skills to effectively act as a bridge between staff and management.

Qualifications

Preferred Qualifications:

• A track record of meaningful contributions in the welding, gas, or safety industry.
• 3-5 years of experience in a role focused on nurturing team growth, driving sales, and operational efficiency.
• Experience with inventory cultivation and vendor relationship support.

Benefits

• Comprehensive family benefits including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• 14-week paid childbirth benefit to support growing families.
• 401(k) Retirement Plan with company match.
• Tuition Assistance.
• Paid Holidays, Vacation, and Sick time.
• Benefits start after just 30 days of employment.
• Employee Assistance Program (EAP).
• Pre-tax commuter transportation benefit.
• Parental leave, vacation, sick time, floating holidays, jury duty, and funeral/bereavement leave.
• Discounted college tuition for eligible employees’ dependents.
• Airgas Scholarship Program for dependent children.

Schedule

Monday - Friday, Daytime hours.

About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical, and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability, and innovation. Airgas associates are empowered to share ideas, take initiative, and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies, and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.